Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302532 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 McLeod Cardiology Associates — 101 William H Johnson St Suite 350, Florence SC, 29506

Sep 5, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 12, 2026
✓ SLA Met (19 biz days early)
Active: 5 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 8, 2026
167 business days (not counted)
▶ Clock Running
Status: Scheduled
May 8 → May 14, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 14 → May 15, 2026
1 business day (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
May 15 → May 15, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Completed: May 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 8 Ready for Release ⏸ Paused 167 —
May 8 → May 14 Scheduled ▶ Running 4 4
May 14 → May 15 Tech On Site ▶ Running 1 5
May 15 → May 15 Scheduled ▶ Running 0 5
Dispatch 0.4d
Holding 167.0d (excluded)
Coordinators 4.5d
Field Work 2.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
167.0 days
Coordinators
4.5 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 12, 2026 Completed: May 15, 2026 (28 days early)
📅
172.4 days Total Age
⏱️
167.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 167.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
167.0d
Scheduled
4.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 THolmes - rcvd email from Stephen Lane stephen.lane@mcleodhealth.org; dispatching for FSE Patty 5/14 @10:30 am.


04/28/2026 sent email to Ben Chestnut to propose 5/8 at 11:00am

02/24/2026 Rbailey - Called 843.409.3387 Spoke with Ben. I advised of the date changes and he asked for me to resend him the email. New proposed May 6 or 7 @10am


02/13/2026 SRobins- Per Ben updated address in WO to 101 William H Johnson St Suite 350 Florence, SC 29506. Emailed back proposing 05/04 @ 10am or 05/06 at 10am for Patty.

02/13/2026 SRobinson- Sent 1st attempt email to ben.chestnut@mcleodhealth.org to try and confirm. 

🔧 Work Performed
Travel to site. get to department, setup equipment. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118047256 - SN US325B1826
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302532
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 167.0 business days
👷
▶
3 Technician Assigned May 8, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-05-14T14:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 243d 20h
⏳ 4.9 business days
🔧
Status: Tech On Site by Patricia Gordon May 14, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
🗓️
Status: Scheduled by Patricia Gordon May 15, 7:48 AM
From: Tech On Site
To: Scheduled
Duration in Previous: 19h 31m
⏱️
▶
2 5x Labor Added May 15, 7:59 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 11m
🏁
Status: Closed by Patricia Gordon May 15, 12:42 PM
From: Completed
To: Closed
Duration in Previous: 4h 42m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 18, 9:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 17m

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
May 14, 10:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03227603 Labor Open 2.5 $0.00 May 15, 7:59 AM
WL-03227604 Labor Open 2 $275.00 May 15, 7:59 AM
WL-03227605 Labor Open 2.5 $0.00 May 15, 7:59 AM
WL-03227606 Travel Open 109 $0.00 May 15, 7:59 AM
WL-03227607 Travel Open 154 $0.00 May 15, 7:59 AM
WL-03229864 Labor Open 0.016666666666667 $38.00 May 18, 9:49 AM

Details