Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302536 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Brooklyn Hospital Center — 121 Dekalb Ave, Brooklyn NY, 11201

Sep 5, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 13, 2026
✓ SLA Met (27 biz days early)
Active: 55 biz days
Paused: 88 biz days
🕐 Clock stopped: Tech Off Site (Apr 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸88d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 15, 2026
88 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
Jan 15 → Apr 6, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 6 → Apr 6, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 15 Ready for Release ⏸ Paused 88 —
Jan 15 → Apr 6 Scheduled ▶ Running 55 55
Apr 6 → Apr 6 Tech On Site ▶ Running 0 55
Dispatch 0.4d
Holding 88.0d (excluded)
Coordinators 56.0d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
88.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 13, 2026 Completed: Apr 7, 2026 (36 days early)
📅
143.4 days Total Age
⏱️
88.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
56.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 88.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
88.0d
Scheduled
56.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/15/2026 RArnold - Called (718) 250-6004 for Michelle. Located in cardiology. dispatching to Vivian for 04/06 @ 3 pm.


01/07/2026 Rbailey - Sent 1st attempt email to Michelle Campuzano mcampuzano@tbh.org to confirm device location

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 118308533 - SN US425B1002
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118308533 - SN US425B1002
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302536
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 88.0 business days
👷
▶
3 Technician Assigned Jan 15, 11:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-06T19:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 130d 15h
🚨 56.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 6, 1:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 81d 1h
⏱️
3x Labor Added Apr 6, 6:56 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
🚗
Status: Tech Off Site by Vivian Hyde Apr 6, 7:16 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 45m, 0m
🏁
Status: Closed by Vivian Hyde Apr 6, 8:38 PM
From: Completed
To: Closed
Duration in Previous: 1h 21m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Apr 9, 11:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 58m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 6, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03175053 Labor Open 0.5 $0.00 Apr 6, 6:56 PM
WL-03175054 Labor Open 2 $275.00 Apr 6, 6:56 PM
WL-03175055 Travel Open 5 $0.00 Apr 6, 6:56 PM
WL-03179460 Labor Open 0.016666666666667 $38.00 Apr 9, 11:31 AM

Details