Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302554 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vidant Health — 701 Doctors Dr, Kinston NC, 28501

Sep 5, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (53 biz days early)
Active: 18 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 18, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 18 → May 26, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
May 26 → Jun 11, 2026
12 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 11 → Jun 12, 2026
1 business day (counted)
Running total: 18 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 18 Ready for Release ⏸ Paused 173 —
May 18 → May 26 Ready for Scheduling ▶ Running 5 5
May 26 → Jun 11 Scheduled ▶ Running 12 17
Jun 11 → Jun 12 Tech On Site ▶ Running 1 18
Dispatch 0.0d
Holding 173.3d (excluded)
Coordinators 18.3d
Field Work 1.8d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.3 days
Coordinators
18.3 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 12, 2026 (79 days early)
📅
191.4 days Total Age
⏱️
173.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
16.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 173.3 days stuck in "Ready for Release"
⏱️
Total Delay 16.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.3d
Ready for Scheduling
5.3d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/21/2026 THolmes - Per Sara Coker Sarah.Riley@ecuhealth.org 6/11 @ 1:30 is ok; Scheduling FSE Patty.


05/21/2026 THolmes - sent email to Sandy proposing dates for 6/11.


05/15/2026 ALuman - per email from Berry Pittman, device is confirmed and he looped in POC Sarah Coker to schedule. Added Regional PLanner TaVon to email to schedule

05/07/2026 YEspino Sent a follow up email to Berry,Karen, and Sarah to get an update on the device in question.


05/07/2026 YEspino Called 252-208-9812 to speak to Karen over the device in question. Was unable to speak to her so i left a message.


05/07/2026 YEspino Called 252-526-7331 to speak to Sarah over the device in question. Went to vm so i left a message.


04/30/2026 YEspino Called 252-208-9812 to follow up with Karen over the previous email sent to verify the device in question. Was sent to vm so i left a message. Sending a follow up email 


04/27/2026 YEspino Called 252-208-9812 to speak to Karen Johnson to verify the pm in question. Was unable to speak to anybody so i left a message.


04/27/2026 YEspino Called 252-526-7331 to speak to Sarah Riley to verify the pm in question. Went straight to vm and was unable to leave a message because no mailbox is avaliable.


04/15/2026 YEspino First Attempt: Emailed Pittman, Berry <Berry.Pittman@ecuhealth.org> & Karen Johnson <Karen.Johnson@ecuhealth.org> to verify the ultrasound device due for a pm.

🔧 Work Performed
Performed ULS PM per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 100223902 - SN US922B0186
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302554
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 173.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 18, 5:15 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 254d 23h
⚠️ 5.8 business days
👷
▶
3 Technician Assigned May 26, 10:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-11T17:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 16h
🚨 13.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jun 11, 2:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 3h
⏱️
▶
2 3x Labor Added Jun 12, 8:54 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 18h 50m
🏁
Status: Closed by Patricia Gordon Jun 12, 9:30 AM
From: Completed
To: Closed
Duration in Previous: 34m
⏱️
Labor Added Jun 12, 10:04 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 12, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 56m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 5.3 business days (threshold: 1.0 business days)
Exceeded by 4.3 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jun 11, 1:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03257788 Labor Open 1.5 $275.00 Jun 12, 8:54 AM
WL-03257789 Labor Open 3.5 $0.00 Jun 12, 8:54 AM
WL-03257790 Travel Open 204 $0.00 Jun 12, 8:54 AM
WL-03257947 Labor Open - $38.00 Jun 12, 10:04 AM

Details