📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467
Sep 5, 2025 → Apr 28, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (22 biz days early)
Active: 16 biz days
Paused: 143 biz days
🕐 Clock stopped: Canceled (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
16d
▶ Clock Running
Status: On Hold
Apr 6 → Apr 28, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 5, 2025Canceled: Apr 28, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Apr 6
Ready for Release
⏸ Paused
143
—
Apr 6 → Apr 28
On Hold
▶ Running
16
16
Dispatch0.4d
Holding159.9d (excluded)
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
159.9 days
Created: Sep 5, 2025
Due: May 30, 2026
Completed: Apr 28, 2026 (32 days early)
📅
159.4 daysTotal Age
⏱️
143.0d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
AI Analysis
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On Track
Canceled • 342 days old
🚨
Primary Delay143.0 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
143.0d
On Hold
16.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/23/2026 RArnold - Rahima confirmed that she wants Philips FSE to complete her PMs
02/19/2026 RArnold - Called 646-346-0395 for Rahima. Fady asked that I reach back out to confirm who the Philips FSE is. Left a message. Sending email.
01/29/2026 RArnold -Emailed Fady for update
01/13/2026 RArnold - Inbound call from Rahima.She did confirm the device but is requesting the PM completed by Philips FSE.
01/13/2026 RArnold - Called 646-346-0395 for Rahima Ersen. Was explaining why I was calling and line disconnected. Sending email to have her confirm SN#.
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 102147641 - SN US323B1885
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Feb 20, 2026
02/19/2026 RArnold - Called 646-346-0395 for Rahima. Fady asked that I reach back out to confirm who the Philips FSE is. Left a message. Sending email.
📞
Call
Completed Jan 13, 2026
01/13/2026 RArnold - Called 646-346-0395 for Rahima Ersen. Was explaining why I was calling and line disconnected. Sending email to have her confirm SN#.
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302557
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM