Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302558 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Sep 5, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (58 biz days early)
Active: 31 biz days
Paused: 92 biz days
🕐 Clock stopped: Tech Off Site (Mar 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸92d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 22, 2026
92 business days (not counted)
31d
▶ Clock Running
Status: Scheduled
Jan 22 → Mar 9, 2026
31 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 31 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Mar 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 22 Ready for Release ⏸ Paused 92 —
Jan 22 → Mar 9 Scheduled ▶ Running 31 31
Mar 9 → Mar 9 Tech On Site ▶ Running 0 31
Dispatch 0.4d
Holding 92.0d (excluded)
Coordinators 31.6d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
92.0 days
Coordinators
31.6 days
Over SLA
Field Work
1.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Mar 10, 2026 (81 days early)
📅
123.4 days Total Age
⏱️
92.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
32.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 92.0 days stuck in "Ready for Release"
⏱️
Total Delay 32.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
92.0d
Scheduled
31.6d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 SRobinson- Created follow up WO as requested. (WO-01361019)

02/25/2026 RArnold - Sent Reminder Email


01/22/2026 RArnold - Inbound call from Rachel Dreaul. Antehsia. She confirmed device at Moses 03/09 @ 12:00 pm. 

917-282-2083


01/22/2026 RArnold -Emailed Travis for Update on confirming device.

01/13/2026 RArnold - Emailed Travis Johnson to confirm device. trajohns@montefiore.org

🔧 Work Performed
PM failed multiple issues found: - A missing cover, dressup, cup have been identified on the ultrasound unit's wheel assembly and require replacement to restore the equipment's protective exterior. - The keyboard is missing the T, H, B, and N keys on the keyboard. - The Philips Sparq ultrasound monitor shuts off and displays a static screen immediately after the hardware test, indicating a likely display or internal video hardware issue requiring further evaluation. - L12-4 (F07CW8) has 49 dead elements and require further evaluation. - The monitor arm plate is being held together with tape. - The power cable is frayed and is being held together with tape. - PM failed multiple issues found
⚠️ Problem Description
Sparq Ultrasound System - IP 99017905 - SN USO2211689
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302558
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 92.0 business days
🗓️
▶
3 Status: Scheduled Jan 22, 2:32 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-09T16:00:00.000+0000
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
🚨 32.0 business days
🔧
Status: Tech On Site by Vivian Hyde Mar 9, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 45d 20h
⏱️
▶
2 4x Labor Added Mar 9, 7:45 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 7h 51m, 0m
⏱️
Labor Added Mar 9, 8:10 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Vivian Hyde Mar 9, 8:36 PM
From: Completed
To: Closed
Duration in Previous: 49m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Mar 12, 12:39 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 17m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 31.6 business days (threshold: 2.0 business days)
Exceeded by 29.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Mar 9, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03136509 Labor Open 1 $0.00 Mar 9, 7:45 PM
WL-03136510 Labor Open 2 $275.00 Mar 9, 7:45 PM
WL-03136511 Expenses Open 1 $0.00 Mar 9, 7:45 PM
WL-03136512 Travel Open 10 $0.00 Mar 9, 7:45 PM
WL-03136536 Labor Open 1 $0.00 Mar 9, 8:10 PM
WL-03141368 Labor Open 0.016666666666667 $38.00 Mar 12, 12:39 PM

Details