Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302559 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Sep 5, 2025 → Apr 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (22 biz days early)
Active: 16 biz days
Paused: 143 biz days
🕐 Clock stopped: Canceled (Apr 28, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 6, 2026
143 business days (not counted)
16d
▶ Clock Running
Status: On Hold
Apr 6 → Apr 28, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 5, 2025 Canceled: Apr 28, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 6 Ready for Release ⏸ Paused 143 —
Apr 6 → Apr 28 On Hold ▶ Running 16 16
Dispatch 0.4d
Holding 159.9d (excluded)
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
159.9 days
Created: Sep 5, 2025 Due: May 29, 2026 Completed: Apr 28, 2026 (31 days early)
📅
159.4 days Total Age
⏱️
143.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 342 days old
🚨
Primary Delay 143.0 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
143.0d
On Hold
16.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RArnold - Rahima confirmed that she wants Philips FSE to complete her PMs


02/19/2026 RArnold - Called 646-346-0395 for Rahima. Fady asked that I reach back out to confirm who the Philips FSE is. Left a message. Sending email. 


02/17/2026 RArnold -Device should belong to Rahima Ersen. She wants Philips FSE's to complete her devices. Escalated to Fady

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118737880 - SN US525B0449
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302559
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 143.0 business days
⏸️
Status: On Hold by Rebecca Arnold Apr 6, 12:31 PM
From: Ready for Release
To: On Hold
Duration in Previous: 211d 16h
🚨 17.0 business days
🚫
Status: Canceled by Mandy Newman Apr 28, 9:34 AM
From: On Hold
To: Canceled
Duration in Previous: 21d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details