Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302563 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Arts Pavilion — 3400 Bainbridge Avenue, Bronx NY, 10467

Sep 5, 2025 → Apr 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (32 biz days early)
Active: 40 biz days
Paused: 109 biz days
🕐 Clock stopped: Tech Off Site (Apr 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 17, 2026
109 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Feb 17 → Apr 13, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 13 → Apr 14, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 17 Ready for Release ⏸ Paused 109 —
Feb 17 → Apr 13 Scheduled ▶ Running 39 39
Apr 13 → Apr 14 Tech On Site ▶ Running 1 40
Dispatch 0.4d
Holding 109.0d (excluded)
Coordinators 39.9d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
109.0 days
Coordinators
39.9 days
Over SLA
Field Work
1.1 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 14, 2026 (46 days early)
📅
148.8 days Total Age
⏱️
109.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
40.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 109.0 days stuck in "Ready for Release"
⏱️
Total Delay 40.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
109.0d
Scheduled
39.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 SRobinson- Lauren emailed back and confirmed for 04/13 starting at 9am. Dispatching WO to Vivian and sending a confirmed email back. 

02/16/2026 SRobinson- Sent a follow up email to Lauren asking about 04/13 at 9am for Vivian. 

02/09/2026 SRobinson- Lauren confirmed device. Proposed 04/13 at 9am for Vivian. Updated address to 3400 Bainbridge Avenue Bronx, NY 10467.

02/02/2026 RArnold - Emailed Lauren for update on confirming SN#


01/29/2026 RArnold - Called 718-741-2408 for Lauren. She is not in today. Left a message. Sending email.


01/22/2026 RArnold - Called 718-741-2408 for Lauren. She saw the email but needs to review the SN#s. She asked that i resend. Mondays are best.


01/12/2026 RArnold -Emailed Lauren Tuch to see if this device belongs to her.

ltuch@montefiore.org

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 109627241 - SN US524B1180
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 109627241 - SN US524B1180
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302563
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 109.0 business days
🗓️
▶
3 Status: Scheduled Feb 17, 11:26 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-13T13:00:00.000+0000
🚨 40.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 13, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 2h
🚗
Status: Tech Off Site by Vivian Hyde Apr 13, 10:08 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 16m
💵
2x Expenses Added Apr 13, 10:42 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 20
⏱️
▶
2 2x Labor Added Apr 13, 11:01 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 54m
🏁
Status: Closed by Vivian Hyde Apr 13, 11:16 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 3.1 business days
⏱️
▶
2 Labor Added Apr 16, 12:09 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 28m
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 39.9 business days (threshold: 2.0 business days)
Exceeded by 37.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 13, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03184665 Expenses Open 1 $0.00 Apr 13, 10:42 PM
WL-03184666 Travel Open 20 $0.00 Apr 13, 10:42 PM
WL-03184704 Labor Open 2 $275.00 Apr 13, 11:01 PM
WL-03184705 Labor Open 1.5 $0.00 Apr 13, 11:01 PM
WL-03188637 Labor Open 0.016666666666667 $38.00 Apr 16, 12:09 PM

Details