Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302564 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Wakefield CampusNorth Division — 600 E 233rd St, Bronx NY, 10466

Sep 5, 2025 → May 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (54 biz days early)
Active: 30 biz days
Paused: 139 biz days
🕐 Clock stopped: Tech Off Site (May 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 31, 2026
139 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Mar 31 → May 12, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 12 → May 12, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → May 12 Scheduled ▶ Running 30 30
May 12 → May 12 Tech On Site ▶ Running 0 30
Dispatch 0.4d
Holding 139.0d (excluded)
Coordinators 31.0d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
139.0 days
Coordinators
31.0 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 12, 2026 (79 days early)
📅
169.4 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
139.0d
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 DMalloy - Called 347.852.4399 for Rowen Bandoo. He confimed the devvice and advised that it was at Montefiore Wakefield Campus North Division 600 East 233rd 

Bronx, NY and it was available from 6:00am to 7:00pm EST. Dispatched for Tuesday, May 12, 2026 at 12:00pm. Emailed a confirmation.  

rbandoo@montefiore.org


03/26/2026 DMalloy - First Contact email sent to customer Rowen Bandoo confirming the device location, serial number and proposed a date and time for a visit. 

rbandoo@montefiore.org

🔧 Work Performed
Sparq Ultrasound System - IP 60562166 - SN US81310268
⚠️ Problem Description
Sparq Ultrasound System - IP 60562166 - SN US81310268
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302564
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 139.0 business days
👷
▶
4 Technician Assigned Mar 31, 10:24 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-12T04:00:00.000+0000, 2026-05-12T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 205d 14h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-12T16:00:00.000+0000
🚨 31.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 12, 3:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 4h
🚗
Status: Tech Off Site by Vivian Hyde May 12, 7:06 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 2m
⏱️
7x Labor Added May 12, 7:15 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5, 2, 20
✔️
Status: Completed by Vivian Hyde May 12, 7:22 PM
From: Tech Off Site
To: Completed
Duration in Previous: 16m
🏁
Status: Closed by Vivian Hyde May 12, 7:33 PM
From: Completed
To: Closed
Duration in Previous: 10m
⏳ 2.6 business days
⏱️
▶
2 Labor Added May 14, 1:48 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 21m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 12, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03223849 Labor Open 0.5 $0.00 May 12, 7:15 PM
WL-03223850 Labor Open 1.5 $275.00 May 12, 7:15 PM
WL-03223851 Labor Open 1.5 $0.00 May 12, 7:15 PM
WL-03223852 Labor Open 2 $0.00 May 12, 7:15 PM
WL-03223853 Expenses Open 1 $0.00 May 12, 7:15 PM
WL-03223854 Travel Open 5 $0.00 May 12, 7:15 PM
WL-03223855 Travel Open 20 $0.00 May 12, 7:15 PM
WL-03226384 Labor Open 0.016666666666667 $38.00 May 14, 1:48 PM

Details