Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302567 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Heart And Vascular — 110 E 59th St Ste 8A, New York NY, 10022

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (34 biz days early)
Active: 58 biz days
Paused: 89 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸89d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 16, 2026
89 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Jan 16 → Apr 10, 2026
58 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 16 Ready for Release ⏸ Paused 89 —
Jan 16 → Apr 10 Scheduled ▶ Running 58 58
Dispatch 0.4d
Holding 89.0d (excluded)
Coordinators 58.9d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
89.0 days
Coordinators
58.9 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 10, 2026 (50 days early)
📅
147.4 days Total Age
⏱️
89.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 89.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
89.0d
Scheduled
58.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/16/2026 RArnold - Sally requested a Friday. offered 04/10 @ 9am for Andre. She confirmed.


01/15/2026 RArnold - Sally confrimed SN# and address. Sally NG was added in, Practice Manager. Emailed ot schedule Vivian for 03/26 @ 9am for 2 devices.

Sng1@northwell.edu


01/08/2026 Rbailey - Sent 1st attempt email to Alessandro Nardone anardone1@northwell.edu and Auhilda Taveras ataveras@northwell.edu to confirm device location

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377412 - SN US323B1757
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302567
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 89.0 business days
👷
▶
3 Technician Assigned Jan 16, 11:54 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 131d 16h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-10T13:00:00.000+0000
🚨 59.0 business days
⏱️
▶
2 5x Labor Added Apr 10, 4:44 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 84d 3h
🏁
Status: Closed by Andre Samuda Apr 10, 4:56 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.9 business days
⏱️
▶
2 Labor Added Apr 14, 4:22 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 58.9 business days (threshold: 2.0 business days)
Exceeded by 56.9 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 10, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03182149 Labor Open 2 $275.00 Apr 10, 4:44 PM
WL-03182150 Labor Open 1 $0.00 Apr 10, 4:44 PM
WL-03182151 Expenses Open 1 $0.00 Apr 10, 4:44 PM
WL-03182152 Expenses Open 1 $0.00 Apr 10, 4:44 PM
WL-03182153 Travel Open 19 $0.00 Apr 10, 4:44 PM
WL-03185728 Labor Open 0.016666666666667 $38.00 Apr 14, 4:22 PM

Details