Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302568 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Heart And Vascular — 110 E 59th St Ste 8A, New York NY, 10022

Sep 5, 2025 → Jun 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (51 biz days early)
Active: 36 biz days
Paused: 157 biz days
🕐 Clock stopped: Completed (Jun 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸157d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 24, 2026
157 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Apr 24 → Jun 16, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 24 Ready for Release ⏸ Paused 157 —
Apr 24 → Jun 16 Scheduled ▶ Running 36 36
Dispatch 0.4d
Holding 157.0d (excluded)
Coordinators 37.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
157.0 days
Coordinators
37.0 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jun 16, 2026 (75 days early)
📅
193.4 days Total Age
⏱️
157.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
35.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 157.0 days stuck in "Ready for Release"
⏱️
Total Delay 35.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
157.0d
Scheduled
37.0d / 2.0d SLA
Closed
0.9d / 1.0d SLA
07e-Partial Project
3.9d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/24/2026 Rbailey - Called 516.382.1476 Spoke with Alessandro (Sandy) Nardone. He confirmed Andre come on site June 15 @1pm. Dispatching and sending email


04/23/2026 Rbailey - Called 516.382.1476. NA No Name left VM for FU  


04/20/2026 RArnold - Emailed Sandy to schedule Andre for 06/11 @ 12 pm 

Anardone1@northwell.edu


04/17/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

tng2@northwell.edu

mmatthews1@northwell.edu

hlee17@northwell.edu

🔧 Work Performed
Completed pm
🔍 Technician Findings
eL18-4 & D2cwc failed testing
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 86194825 - SN US720F0176
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302568
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 157.0 business days
👷
▶
3 Technician Assigned Apr 24, 10:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-15T17:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 14h
🚨 36.5 business days
⏱️
5x Labor Added Jun 16, 4:18 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.25, 1
✔️
Status: Completed by Andre Samuda Jun 16, 4:36 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 52d 17h, 0m
⏱️
Labor Added Jun 16, 7:17 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 16, 12:03 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7h 26m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jun 18, 9:25 AM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 1m
💵
▶
2 Status: Billing Review Jun 18, 2:46 PM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 43m
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 15, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03261724 Labor Open 2 $275.00 Jun 16, 4:18 AM
WL-03261725 Labor Open 0.25 $0.00 Jun 16, 4:18 AM
WL-03261726 Expenses Open 1 $0.00 Jun 16, 4:18 AM
WL-03261727 Expenses Open 1 $0.00 Jun 16, 4:18 AM
WL-03261728 Travel Open 1 $0.00 Jun 16, 4:18 AM
WL-03261752 Labor Open - $38.00 Jun 16, 7:17 AM

Details