Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302572 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Northwell Health Physician Partners Cardiology-Upper East Side — 158 E 84th St, New York NY, 10028

Sep 5, 2025 → Jun 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (41 biz days early)
Active: 40 biz days
Paused: 163 biz days
🕐 Clock stopped: Completed (Jul 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 4, 2026
163 business days (not counted)
40d
▶ Clock Running
Status: Scheduled
May 4 → Jul 1, 2026
40 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 4 Ready for Release ⏸ Paused 163 —
May 4 → Jul 1 Scheduled ▶ Running 40 40
Dispatch 0.4d
Holding 163.0d (excluded)
Coordinators 39.7d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
163.0 days
Coordinators
39.7 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 1, 2026 (60 days early)
📅
202.8 days Total Age
⏱️
163.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
37.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 163.0 days stuck in "Ready for Release"
⏱️
Total Delay 37.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
163.0d
Scheduled
39.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 DMalloy - Reminder email sent to the customer regarding next weeks appt.  

anardone1@northwell.edu


05/04/2026 DMalloy - Dispatched to be completed by FSE Adre Samuda on Monday, June 29, 2026, at 9:00am. Emailed a confirmation.  

anardone1@northwell.edu


05/04/2026 DMalloy - Email recieved from customer advising that Mondays and Tuesdays work best because the device is not is use. Proposed Monday 6/29/2026 at 9am.  


04/30/2026 DMalloy - Called 516.382.1476 for Alessandro (Sandy) Nardone. No Answer. Left a VM for a call back and will follow up with an email.  

anardone1@northwell.edu

PMKPIEXEMPT_POC


04/24/2026 Rbailey - Sent email to Alessandro (Sandy) Nardone anardone1@northwell.edu to propose Andre Samuda July 17 @9


04/20/2026 DMalloy - Called 646.703.4616 for Tricia Widhalm. No answer. Left a VM for a call back. Will follow up with an email.  

🔧 Work Performed
Completed pm
🔍 Technician Findings
X5-1c failed testing
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377303 - SN US723B0506
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302572
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 163.0 business days
📅
▶
4 Dispatch Scheduled May 4, 5:24 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 239d 21h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-06-29T13:00:00.000+0000
🚨 39.8 business days
⏱️
▶
2 8x Labor Added Jun 30, 11:19 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 57d 5h
🏁
Status: Closed by Andre Samuda Jun 30, 11:27 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏱️
▶
2 Labor Added Jul 1, 12:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 40m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Jun 29, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03280063 Labor Open 2 $0.00 Jun 30, 11:19 PM
WL-03280064 Labor Open 2 $0.00 Jun 30, 11:19 PM
WL-03280065 Labor Open 2 $275.00 Jun 30, 11:19 PM
WL-03280066 Labor Open 2 $0.00 Jun 30, 11:19 PM
WL-03280067 Expenses Open 1 $0.00 Jun 30, 11:19 PM
WL-03280068 Expenses Open 1 $0.00 Jun 30, 11:19 PM
WL-03280069 Travel Open 26 $0.00 Jun 30, 11:19 PM
WL-03280070 Travel Open 26 $0.00 Jun 30, 11:19 PM
WL-03280502 Labor Open - $38.00 Jul 1, 12:05 PM

Details