📍 Fisher Cardiology Pllc — 45 E 85th St Ste 1E, New York NY, 10028
Sep 5, 2025 → Dec 31, 2025
✅ Completed
PCPer client agreement
Target:Dec 30, 2025
🕐 Clock stopped: Completed (Dec 31)
⏸ 113d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.4d
Holding81.0d (excluded)
Coordinators3.0d
Billing1.3d
✗ SLA Missed
Dispatch
0.4 days
Holding(excluded from total)
81.0 days
Coordinators
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Dec 30, 2025
Completed: Dec 31, 2025 (on time)
📅
83.4 daysTotal Age
⏱️
81.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 30, 2025
Visit 2Dec 31, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay81.0 days stuck in "Ready for Release"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
81.0d
Scheduled
3.0d / 2.0d SLA
Closed
10.7d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/2025 RArnold - Called (212) 472-7370 for Nancy. She confirmed to schedule Andre tomorrow at 9 am.
12/18/2025 RArnold - Created EL and sent to Fady
12/11/2025 RArnold -Working with fady to contact customer
11/24/2025 RArnold - Working with Fady
11/12/2025 RArnold - Working with Fady on this.
10/23/2025 RArnold -waiting to hear back from customer to see if she has spoken with Philips about recall
10/10/2025 RArnold- Called (212) 472-7370 for Nancy. She still has not heard back from Philips about the recall. Resending email and adding in Fady.
09/29/2025 RArnold- Called (212) 472-7370 for Nancy to see if she had spoken to Philips yet about the recalls. She is not avaiable at the moment. Left a message. Sending email.
09/18/2025 RArnold- Called (212) 472-7370 for Nancy Nunez. She is said she received a recall notice from Philips. She has called them 2 times and left a message and not received a call back. She does not want to proceed with scheduling until she has spoken with Philips about the recall. I explained that EMSAR is only contracted to do ULS PMs. I will reach out again in a couple weeks to see if she has spoken with Philips.
09/12/2025 Rbailey - Sending 1st Attempt email to cardiologyfisher@gmail.com and nancy.nunezicd@aol.com to confirm if device is onsite
🔧Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️Problem Description
Affiniti 50 Ultrasound System - IP 73769540 - SN USO17D1056
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Dec 29, 2025
12/29/2025 RArnold - Called (212) 472-7370 for Nancy. She confirmed to schedule Andre tomorrow at 9 am.
📞
Call
Completed Nov 6, 2025
11/06/2025 RArnold - Fady called customer to explain recall and work to schedule PM.
📧
Live Call_Followed Up With Email
Completed Oct 10, 2025
10/10/2025 RArnold- Called (212) 472-7370 for Nancy. She still has not heard back from Philips about the recall. Resending email and adding in Fady.
📞
Live Call_ Left Message
Completed Sep 29, 2025
09/29/2025 RArnold- Called (212) 472-7370 for Nancy to see if she had spoken to Philips yet about the recalls. She is not avaiable at the moment. Left a message. Sending email.
📧
Live Call_Followed Up With Email
Completed Sep 18, 2025
09/18/2025 RArnold- Called (212) 472-7370 for Nancy Nunez. She is said she received a recall notice from Philips. She has called them 2 times and left a message and not received a call back. She does not want to proceed with scheduling until she has spoken with Philips about the recall. I explained that EMSAR is only contracted to do ULS PMs. I will reach out again in a couple weeks to see if she has spoken with Philips.
📧
Email_Confirmed
Completed Sep 12, 2025
09/12/2025 Rbailey - Sending 1st Attempt email to cardiologyfisher@gmail.com and nancy.nunezicd@aol.com to confirm if device is onsite
📅
WO-01302573 - PM - Ultrasound - New York - Fisher Cardiology Pllc
Dec 30, 2025 9:00am – 11:00am
Work Order: WO-01302573
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11718757
Location: Fisher Cardiology Pllc
Address: 45 E 85th St Ste 1E, New York, NY 10028
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USO17D1056
Contact Name: Nancy Nunez
Contact Phone: (212) 472-7370
Co
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302573
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM