Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302575 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Leesburg Regional Medical Center — 600 E Dixie Ave, Leesburg FL, 34748

Sep 5, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (32 biz days early)
Active: 21 biz days
Paused: 170 biz days
🕐 Clock stopped: Completed (Jun 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸170d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 13, 2026
170 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
May 13 → Jun 12, 2026
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 12 → Jun 12, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 13 Ready for Release ⏸ Paused 170 —
May 13 → Jun 12 Scheduled ▶ Running 21 21
Jun 12 → Jun 12 Tech On Site ▶ Running 0 21
Dispatch 0.0d
Holding 170.3d (excluded)
Coordinators 22.0d
Field Work 1.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
170.3 days
Coordinators
22.0 days
Over SLA
Field Work
1.0 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 12, 2026 (48 days early)
📅
191.4 days Total Age
⏱️
170.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
20.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 170.3 days stuck in "Ready for Release"
⏱️
Total Delay 20.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
170.3d
Scheduled
22.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
4.8d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/13/2026 THolmes - Dispatching FSE Jared on site 6/12.


05/13/2026 ALuman - WO is ready to schedule for 6/12 per John Bliss. chatter to Planner TaVon to dispatch

04/30/2026 ALuman - per email from John Bliss, the date 6/12 would work. Looped in planner TaVon to get this scheduled

03/31/2026 ALuman - per email reply from John Bliss, he will be in touch within coming days for a date that works best for PM on this equipment

03/30/2026 ALuman - sent another email to John Bliss to find a date that works, as the date he requested FSE is unavailable.

03/12/2026 ALuman - sent email to John Bliss jbliss@shands.ufl.edu to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 96102085 - SN USD21B0099
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302575
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 170.8 business days
👷
▶
3 Technician Assigned May 13, 10:22 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-06-12T12:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 249d 17h
🚨 22.0 business days
🔧
Status: Tech On Site by Jared Heisler Jun 12, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 23h
🚗
▶
3 2x Travel Added Jun 12, 5:45 PM
2x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.25, 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 46m, 0m
⏳ 1.6 business days
⏱️
Labor Added Jun 15, 6:51 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 15, 12:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jun 18, 9:25 AM
Status: Billing Review → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 2m
📄
Status: Ready to Bill by Timothy Amburgey Jun 18, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 5m
💰
Status: Invoiced by Josh Longway Jun 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jun 12, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03258876 Travel Open 90 $0.00 Jun 12, 5:45 PM
WL-03258877 Travel Open 90 $0.00 Jun 12, 5:45 PM
WL-03258879 Labor Open 2.25 $0.00 Jun 12, 5:47 PM
WL-03258880 Labor Open 1.5 $275.00 Jun 12, 5:47 PM
WL-03258881 Labor Open 2.25 $0.00 Jun 12, 5:47 PM
WL-03260416 Labor Open - $38.00 Jun 15, 6:51 AM

Details