Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302577 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center MosesCampus — 111 E 210th St, Bronx NY, 10467

Sep 5, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (26 biz days early)
Active: 56 biz days
Paused: 35 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 27, 2025
35 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Oct 27 → Jan 21, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 27 Ready for Release ⏸ Paused 35 —
Oct 27 → Jan 21 Scheduled ▶ Running 56 56
Jan 21 → Jan 21 Tech On Site ▶ Running 0 56
Dispatch 0.4d
Holding 35.0d (excluded)
Coordinators 56.4d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
35.0 days
Coordinators
56.4 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 21, 2026 (38 days early)
📅
91.4 days Total Age
⏱️
56.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
54.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 56.4 days stuck in "Scheduled"
⏱️
Total Delay 54.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
35.0d
Scheduled
56.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 RArnold - Sent Reminder Email

10/27/2025 RArnold - Blanca confirmed 01/21 @ 12 pm

10/27/2025 RArnold- Called 718-920-6747 for Orna David. Director of Non invasive cardio lab. She confirmed it is in the echo lab at Moses but need to schedule with Blanca. Sending email.  111 E 210th St, Bronx, NY 10467


10/27/2025 RArnold- Called 718-920-4793 for Blanca Torres-Santiago. Left a message. 

btorress@montefiore.org

odavid@montefiore.org


10/24/2025 RArnold - Per Rahima, this device is not hers. She looped in Mark and Melanie to see if it is one of their devices.

cegasan@montefiore.org

MBISHOP@montefiore.org

10/24/2025 RArnold - sent email for update on scheduling.

10/16/2025 RArnold- Called 646-346-0395 for Rahima Ersen. She did not see the last email. Sending it again. Vivian 01/15 or 01/21 @ 12 pm

rersen@montefiore.org 


10/10/2025 Rbailey - Sent 1st Attempt Email to Rahima Ersen rersen@montefiore.org looking to Confirm device is in Active Inventory

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 108127655 - SN US124B1692
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 108127655 - SN US124B1692
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302577
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 35.0 business days
👷
▶
3 Technician Assigned Oct 27, 5:10 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 50d 20h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-21T17:00:00.000+0000
🚨 56.9 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 21, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 85d 20h
⏱️
6x Labor Added Jan 21, 5:07 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 15, 20
🚗
▶
2 Status: Tech Off Site Jan 21, 5:14 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Jan 21, 5:22 PM
From: Completed
To: Closed
Duration in Previous: 7m
⏱️
Labor Added Jan 22, 1:41 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:50 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 27m
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 42m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 56.4 business days (threshold: 2.0 business days)
Exceeded by 54.4 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 21, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03073851 Labor Open 1 $0.00 Jan 21, 5:07 PM
WL-03073852 Labor Open 2 $275.00 Jan 21, 5:07 PM
WL-03073853 Labor Open 2 $0.00 Jan 21, 5:07 PM
WL-03073854 Expenses Open 1 $0.00 Jan 21, 5:07 PM
WL-03073855 Travel Open 15 $0.00 Jan 21, 5:07 PM
WL-03073856 Travel Open 20 $0.00 Jan 21, 5:07 PM
WL-03075144 Labor Open 0.016666666666667 $38.00 Jan 22, 1:41 PM

Details