Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302579 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Jersey Shore Womens Center LLC — 335 E Jimmie Leeds Rd, Galloway NJ, 08205

Sep 5, 2025 → May 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (May 21, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
▶ Clock Running
Status: Scheduled
May 14 → May 21, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Completed: May 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 14 Ready for Release ⏸ Paused 171 —
May 14 → May 21 Scheduled ▶ Running 5 5
Dispatch 0.0d
Holding 171.3d (excluded)
Coordinators 5.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
171.3 days
Coordinators
5.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: May 21, 2026 (9 days early)
📅
175.8 days Total Age
⏱️
171.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 171.3 days stuck in "Ready for Release"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.3d
Scheduled
5.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 ARuby - Called Sue Decker 609-568-6551 asking to have Jason Yenser onsite 5/20. Confirmed. Dispatching to Jason for 12:30 5/20. Sent confirmation email to Jersey Shore Women's Center <admin@jerseyshorewomenscenter.org>


05/13/2026 Rbailey - Rcvd Email from Sue advising that she is not in on Monday and they start at Noon. Proposing May 20 @ Noon for Jason


05/13/2026 Rbailey - Called 609.568.6551 Spoke with Sue Decker. She is unsure about scheduling. Has Questions. I am following with Management for clarification and will Advise Sue


05/13/2026 Rbailey - Called 609.568.6551 NA Left VM for Sue. Sending email to propose Jason Yenser come onsite May 18 @ 10am


05/13/2026 Rbailey - Called 609.568.6551 NA Left VM for FU. Appears they may not open until Noon


05/07/2026 Rbailey - Called 609.568.6551 Spoke with Trisha. She stated Sue was with a Patient. I advised that I was Sending email for Visibility with proposed dates Allan Klus May 13, 2026 @10am


05/06/2026 - ARuby - 609.568.6551 VM/LM for Sue Decker

02/04/2026 SRobinson- Customer requesting we contact in April to schedule.

01/27/2026 Rbailey - Called 609.568.6551 spoke with Sue Decker She confirmed the Device, but advised due to money she did not want to schedule yet and for us to FU in the Month Due


01/23/2025 Cever sent email to admin@jerseyshorewomenscenter.org asking if they were able to confirm inventory yet.

01/02/2026 Rbailey - Sent 1st Attempt Email to Sue Decker admin@jerseyshorewomenscenter.org to Confirm device Location

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
ClearVue 850 Ultrasound System - IP 96494155 - SN SZ12261268
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302579
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 171.8 business days
👷
▶
3 Technician Assigned May 14, 2:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-20T16:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 250d 21h
⚠️ 5.0 business days
⏱️
5x Labor Added May 20, 6:04 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 1.5, 129, 122
✔️
Status: Completed by Jason Yenser May 20, 11:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 8h, 0m
⏱️
▶
2 Labor Added May 21, 10:31 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 25m
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 20, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03233347 Labor Open 3.25 $0.00 May 20, 6:04 PM
WL-03233348 Labor Open 1.5 $275.00 May 20, 6:04 PM
WL-03233349 Labor Open 3.25 $0.00 May 20, 6:04 PM
WL-03233350 Travel Open 129 $0.00 May 20, 6:04 PM
WL-03233351 Travel Open 122 $0.00 May 20, 6:04 PM
WL-03234116 Labor Open 0.016666666666667 $38.00 May 21, 10:31 AM

Details