Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302581 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 East End Cardiology PC — 1279 E Main St, Riverhead NY, 11901

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (55 biz days early)
Active: 41 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 11, 2026
106 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 10, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → Apr 10 Scheduled ▶ Running 41 41
Dispatch 0.4d
Holding 106.0d (excluded)
Coordinators 42.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
106.0 days
Coordinators
42.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 10, 2026 (81 days early)
📅
147.4 days Total Age
⏱️
106.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
42.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 9, 2026
Visit 2 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 106.0 days stuck in "Ready for Release"
⏱️
Total Delay 42.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
106.0d
Scheduled
42.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 SRobinson- updating scheduled date to 04/09 as requested by the customer.

02/11/2026 SRobinson-Daniele emailed back and confirmed for 04/07 at 11am. Dispatching WO to Andre for that day and sending a confirmed email back. 

02/09/2026 SRobinson- Daniele confirmed. Proposed 04//07 @11 or 04/09 @10 for Andre.

02/09/2026 SRobinson- Called Daniele East, 631) 727-2390. She was with a patient, advised I would send an email for confirmation.

02/02/2026 SRobinson- Sent email to daniele.east@nyulangone.org to confirm and schedule. 

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 103631939 - SN US523R1536
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302581
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 106.0 business days
👷
▶
3 Technician Assigned Feb 11, 9:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-07T15:00:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 157d 14h
⏳ 3.0 business days
📅
Dispatch Scheduled by Shelby Robinson Feb 13, 9:26 AM
Scheduled For: 2026-04-09T14:00:00.000+0000
🚨 40.0 business days
⏱️
▶
2 4x Labor Added Apr 10, 9:31 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 57d 23h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 14, 3:46 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 6h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 9, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03181092 Labor Open 2 $275.00 Apr 10, 9:31 AM
WL-03181093 Labor Open 2.5 $0.00 Apr 10, 9:31 AM
WL-03181094 Labor Open 0.25 $0.00 Apr 10, 9:31 AM
WL-03181095 Travel Open 77 $0.00 Apr 10, 9:31 AM
WL-03185601 Labor Open 0.016666666666667 $38.00 Apr 14, 3:46 PM

Details