Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302582 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suffolk Heart Group — 260 E Main St, SMITHTOWN NY, 11787

Sep 5, 2025 → Aug 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (32 biz days early)
Active: 55 biz days
Paused: 179 biz days
🕐 Clock stopped: Tech Off Site (Aug 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸179d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 27, 2026
179 business days (not counted)
55d
▶ Clock Running
Status: Scheduled
May 27 → Aug 14, 2026
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Aug 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 27 Ready for Release ⏸ Paused 179 —
May 27 → Aug 14 Scheduled ▶ Running 55 55
Aug 14 → Aug 14 Tech On Site ▶ Running 0 55
Dispatch 0.4d
Holding 179.0d (excluded)
Coordinators 56.0d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
179.0 days
Coordinators
56.0 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 14, 2026 (47 days early)
📅
234.4 days Total Age
⏱️
179.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
56.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 179.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
179.0d
Scheduled
56.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/07/2026 DMalloy - Reminder Email sent to the customer. 

changjulio@aol.com

julio.chang@chsli.org


05/27/2026 DMalloy- Email received from customer Julio Chang agreeing to have FSE Vivian Hyde onsite on Friday, August 14, 2026, at 9:30am. Emailed a confirmation.  

changjulio@aol.com

julio.chang@chsli.org


05/22/2026 Rbailey - Called 631.265.5050 Asked for Julio. Call Center said he was out until the 27th. She said he does not have a VM. She said to ask Allan I said Allan was the one who said to FU. Resending email for Visibility


05/22/2026 Rbailey - Called 917.753.7854 Number as listed for Julio. NA No Name left VM for FU


05/22/2026 Rbailey - Called 631.265.5050 x 426 NA phone just rang and rang. Disconnected


05/22/2026 Rbailey - Called 631.665.2255 x 653 Spoke with Allan. He advised that the Scheduling would go through Julio


05/13/2026 DMalloy - First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit. 

allan.ayroso@chsli.org

julio.chang@chsli.org  

changjulio@aol.com

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 98537213 - SN US822B0368
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98537213 - SN US822B0368
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302582
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 179.0 business days
👷
▶
4 Technician Assigned May 27, 10:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T04:00:00.000+0000, 2026-08-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 262d 14h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-14T13:30:00.000+0000
🚨 56.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 14, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 22h
🚗
2x Travel Added Aug 14, 4:13 PM
Type: Travel
Status: Open
Qty: 5, 10
⏱️
3x Labor Added Aug 14, 4:30 PM
Type: Labor
Status: Open
Qty: 0.5, 2
🚗
▶
2 Status: Tech Off Site Aug 14, 4:36 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
⏱️
Labor Added Aug 17, 9:24 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 19, 10:30 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m

Bottlenecks

Scheduled
Duration: 56.0 business days (threshold: 2.0 business days)
Exceeded by 54.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 14, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03336275 Travel Open 5 $0.00 Aug 14, 4:13 PM
WL-03336276 Travel Open 10 $0.00 Aug 14, 4:13 PM
WL-03336345 Labor Open 0.5 $0.00 Aug 14, 4:30 PM
WL-03336346 Labor Open 2 $275.00 Aug 14, 4:30 PM
WL-03336347 Labor Open 0.5 $0.00 Aug 14, 4:30 PM
WL-03338093 Labor Open - $38.00 Aug 17, 9:24 AM

Details