Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302583 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (40 biz days early)
Active: 42 biz days
Paused: 99 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸99d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 2, 2026
99 business days (not counted)
42d
▶ Clock Running
Status: Scheduled
Feb 2 → Apr 2, 2026
42 business days (counted)
Running total: 42 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 2 Ready for Release ⏸ Paused 99 —
Feb 2 → Apr 2 Scheduled ▶ Running 42 42
Dispatch 0.4d
Holding 99.0d (excluded)
Coordinators 42.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
99.0 days
Coordinators
42.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 2, 2026 (58 days early)
📅
141.1 days Total Age
⏱️
99.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
41.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 30, 2026
Visit 2 Apr 2, 2026

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 99.0 days stuck in "Ready for Release"
⏱️
Total Delay 41.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
99.0d
Scheduled
42.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Kevin confirmed 03/30 @ 12 pm for Andre.

01/29/2026 RArnold - Called 631-804-5512 for Kevin. Left a message. Sending email


01/23/2026 RArnold - Emailed Kevin for update on scheduling.


01/15/2026 RArnold - Called 631-804-5512 for Kevin. Left a message. Sending email. Andre 03/30 @12 pm


01/08/2026 Rbailey - Sent 1st Attempt to Kevin Cunningham kcunningham@northwell.edu to confirm device locations

🔧 Work Performed
Completed pm
🔍 Technician Findings
Keyboard and tcg sliders are defective
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102377988 - SN US323B1685
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302583
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 99.0 business days
🗓️
▶
3 Status: Scheduled Feb 2, 11:08 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000Hocu7QAB, Andre Samuda
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-03-30T16:00:00.000+0000
🚨 42.1 business days
⏱️
▶
2 5x Labor Added Apr 2, 1:55 AM
5x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 13h, 0m
⏱️
▶
2 Labor Added Apr 2, 1:45 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 49m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 28m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 42.7 business days (threshold: 2.0 business days)
Exceeded by 40.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Mar 30, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03170044 Labor Open 0.25 $0.00 Apr 2, 1:55 AM
WL-03170045 Labor Open 2 $275.00 Apr 2, 1:55 AM
WL-03170046 Labor Open 2.25 $0.00 Apr 2, 1:55 AM
WL-03170047 Expenses Open 1 $0.00 Apr 2, 1:55 AM
WL-03170048 Travel Open 57 $0.00 Apr 2, 1:55 AM
WL-03170690 Labor Open 0.016666666666667 $38.00 Apr 2, 1:45 PM

Details