Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302586 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706

Sep 5, 2025 → Mar 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (63 biz days early)
Active: 0 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Mar 31, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 31, 2026
139 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 31 → Mar 31, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 31, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → Mar 31 Assigned ▶ Running 0 0
Dispatch 0.4d
Holding 139.0d (excluded)
Billing 1.9d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
139.0 days
Billing
1.9 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Mar 31, 2026 (91 days early)
📅
139.4 days Total Age
⏱️
139.0d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 139.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
139.0d
Closed
3.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/31/2026 RArnold - Received signed EL

02/24/2026 RArnold -Allison confirmed this device is not in their inventory. Sent EL to get signed

02/24/2026 SRobinson- Sent a follow up email to Richard and Allison to get an update on device.

02/17/2026 SRobinson- Called Richard Caragher, 631-968-3541. Call went to a message senter but was no option to LM just to log into message center. Going to send an email to rcaragher1@northwell.edu & Ajoiner@northwell.edu to see if device was retired or if it is in active inventory.

02/03/2026 SRobinson- Per notes on last years WO this is an EL. WO-10744997

🔧 Work Performed
Exception Letter
⚠️ Problem Description
S7-3t PUC Transducer - IP 81631890 - SN B1ZJQ9
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302586
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 139.0 business days
👷
▶
3 Technician Assigned Mar 31, 8:17 AM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 205d 11h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 12:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 31m

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03166388 Labor Open 0.016666666666667 $38.00 Mar 31, 8:18 AM

Details