Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302587 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706

Sep 5, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (52 biz days early)
Active: 35 biz days
Paused: 136 biz days
🕐 Clock stopped: Invoiced (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 26, 2026
136 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Mar 26 → May 14, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Completed
May 14 → May 14, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Closed
May 14 → May 14, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Incomplete
May 14 → May 14, 2026
0 business days (counted)
Running total: 35 of ? biz days used
Created: Sep 5, 2025 Invoiced: May 14, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 26 Ready for Release ⏸ Paused 136 —
Mar 26 → May 14 Scheduled ▶ Running 35 35
May 14 → May 14 Completed ▶ Running 0 35
May 14 → May 14 Closed ▶ Running 0 35
May 14 → May 14 Incomplete ▶ Running 0 35
Dispatch 0.4d
Holding 136.0d (excluded)
Coordinators 35.4d
Incomplete 0.0d (excluded)
Billing 1.7d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
136.0 days
Coordinators
35.4 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.7 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 14, 2026 (77 days early)
📅
171.4 days Total Age
⏱️
136.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
34.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
136.0d
Scheduled
35.4d / 2.0d SLA
Closed
0.4d / 1.0d SLA
Incomplete
0.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 SRobinson- Created follow up WO as requested. (WO-01374547)

05/06/2026 DMalloy - Reminder email sent to the customer for next weeks visit. 

ajoiner@northwell.edu


03/26/2026 DMalloy -Emailed recievied from customer asking for later in the day on a Thursday. Advised we can schedule for 5/14/2026. Waiting customer to advise of the time suitable for them.  

Ajoiner@northwell.edu


03/12/2026 RArnold - Called (631) 968-3541 for Allison Joiner. She is with a patient. Left a message. Sending email to schedule Andre for 05/20 @ 9am. 

Ajoiner@northwell.edu

🔧 Work Performed
Unable to complete pm due system error
🔍 Technician Findings
System error on boot-up
⚠️ Problem Description
CX50 Ultrasound System - IP 73326579 - SN SG81700021
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302587
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 136.0 business days
👷
▶
4 Technician Assigned Mar 26, 5:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-14T04:00:00.000+0000, 2026-05-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 20h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-14T16:00:00.000+0000
⚠️ 6.8 business days
📅
Dispatch Scheduled by Deon Malloy Apr 3, 6:06 PM
Scheduled For: 2026-05-14T18:00:00.000+0000
🚨 29.7 business days
⏱️
2x Labor Added May 14, 10:53 AM
Type: Labor
Status: Open
Qty: 2.25, 1
✔️
▶
4 Status: Completed May 14, 11:00 AM
Status: Completed → Status: Incomplete → 2x Expenses Added → Status: Closed
⚠️
Status: Incomplete by Sean Currie
From: Closed
To: Incomplete
Duration in Previous: 1m
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 49
🏁
Status: Closed by Andre Samuda
From: Incomplete
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 2:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 33m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 23m

Bottlenecks

Scheduled
Duration: 35.4 business days (threshold: 2.0 business days)
Exceeded by 33.4 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 14, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03226103 Labor Open 2.25 $0.00 May 14, 10:53 AM
WL-03226104 Labor Open 1 $0.00 May 14, 10:53 AM
WL-03226115 Expenses Open 1 $0.00 May 14, 11:04 AM
WL-03226116 Travel Open 49 $0.00 May 14, 11:04 AM

Details