Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302588 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706

Sep 5, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (51 biz days early)
Active: 36 biz days
Paused: 136 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸136d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 26, 2026
136 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Mar 26 → May 15, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 5, 2025 Completed: May 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 26 Ready for Release ⏸ Paused 136 —
Mar 26 → May 15 Scheduled ▶ Running 36 36
Dispatch 0.4d
Holding 136.0d (excluded)
Coordinators 36.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
136.0 days
Coordinators
36.3 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: May 15, 2026 (76 days early)
📅
172.4 days Total Age
⏱️
136.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
34.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 May 14, 2026
Visit 2 May 15, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 136.0 days stuck in "Ready for Release"
⏱️
Total Delay 34.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
136.0d
Scheduled
36.3d / 2.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 DMalloy -Emailed recievied from customer asking for later in the day on a Thursday. Advised we can schedule for 5/14/2026. Waiting customer to advise of the time suitable for them.  

Ajoiner@northwell.edu


03/12/2026 RArnold - Called (631) 968-3541 for Allison Joiner. She is with a patient. Left a message. Sending email to schedule Andre for 05/20 @ 9am. 

Ajoiner@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 97836252 - SN US622B0618
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302588
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 136.0 business days
👷
▶
4 Technician Assigned Mar 26, 5:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-14T04:00:00.000+0000, 2026-05-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 200d 21h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-14T16:00:00.000+0000
⚠️ 6.8 business days
📅
Dispatch Scheduled by Deon Malloy Apr 3, 6:07 PM
Scheduled For: 2026-05-14T18:00:00.000+0000
🚨 30.6 business days
⏱️
5x Labor Added May 15, 6:54 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.25, 1, 49
✔️
Status: Completed by Andre Samuda May 15, 6:59 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 49d 13h, 0m
⏱️
▶
2 Labor Added May 15, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 20m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 36.3 business days (threshold: 2.0 business days)
Exceeded by 34.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 14, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03227575 Labor Open 2 $275.00 May 15, 6:54 AM
WL-03227576 Labor Open 2 $0.00 May 15, 6:54 AM
WL-03227577 Labor Open 0.25 $0.00 May 15, 6:54 AM
WL-03227578 Expenses Open 1 $0.00 May 15, 6:54 AM
WL-03227579 Travel Open 49 $0.00 May 15, 6:54 AM
WL-03227801 Labor Open 0.016666666666667 $38.00 May 15, 11:17 AM

Details