📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706
Sep 5, 2025 → Jun 10, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (55 biz days early)
Active: 3 biz days
Paused: 186 biz days
🕐 Clock stopped: Tech Off Site (Jun 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸186d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 5, 2026
186 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 5 → Jun 10, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 5, 2025Tech Off Site: Jun 10, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Jun 5
Ready for Release
⏸ Paused
186
—
Jun 5 → Jun 10
Scheduled
▶ Running
3
3
Jun 10 → Jun 10
Tech On Site
▶ Running
0
3
Dispatch0.4d
Holding186.0d (excluded)
Coordinators3.4d
Field Work0.4d
Billing1.5d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
186.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.4 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025
Due: Aug 30, 2026
Completed: Jun 11, 2026 (80 days early)
📅
189.5 daysTotal Age
⏱️
186.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
1.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay186.0 days stuck in "Ready for Release"
⏱️
Total Delay1.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
186.0d
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/05/2026 DMalloy - Called 631.521.3427 for Rachel Stewart. No answer and no option to leave a VM. Wll follow up with an email.
erielly@northwell.edu
rstewart4@northwell.edu
eletendre@northwell.edu
05/07/2026 DMalloy - Called 631.521.3427 for Rachel Stewart. No answer. Left a VM for a call back.
05/04/2026 DMalloy -Sean replied to the email advising that I contact Rielly, Eileen for probe serial # F0549K And Letendre, Edward @Stewart, Rachel B for probe serial # F06P4C. Emailed each POC proposing Wednesday, July 1, 2026, at 2:00PM or Thursday, July 16, 2026, at 2:00PM.
erielly@northwell.edu
rstewart4@northwell.edu
eletendre@northwell.edu
04/30/2026 DMalloy - Called 347.379.0925 for Sean Kearney. No answer. Left a VM for a call back and followed up with a email proposing FSE Andre to be on siite on Wednesday, July 1, 2026, at 2:00PM.
skearney@northwell.edu
PMKPIEXEMPT_POC
04/29/2026 DMalloy - Resent proposal email for visibility. Will try calling customer tomorrow.
skearney@northwell.edu
pchohan@northwell.edu
ajoiner@northwell.edu
04/15/2026 DMalloy - First Contact email sent to customer Sean Kearney confirming the device location, serial number and proposed a date and time for a visit.
skearney@northwell.edu
pchohan@northwell.edu
ajoiner@northwell.edu
🔧Work Performed
Transducer, X7-2t Compact (MTEE) RoHS - IP 100376968 - SN F06P4C
⚠️Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 100376968 - SN F06P4C
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jun 16, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📞
Call
Completed Jun 5, 2026
06/05/2026 DMalloy - Called 631.521.3427 for Rachel Stewart. No answer and no option to leave a VM. Wll follow up with an email.
erielly@northwell.edu
rstewart4@northwell.edu
eletendre@northwell.edu
📞
Call
Completed May 8, 2026
05/08/2026 DMalloy -631.521.3427 for Rachel Stewart. No answer. Left a VM for a call beack. Resent proposal email for visibilty.
eletendre@northwell.edu
rstewart4@northwell.edu
📞
Call
Completed May 7, 2026
05/07/2026 DMalloy - Called 631.521.3427 for Rachel Stewart. No answer. Left a VM for a call back.
📞
Call
Completed Apr 30, 2026
04/30/2026 DMalloy - Called 347.379.0925 for Sean Kearney. No answer. Left a VM for a call back and followed up with a email proposing FSE Andre to be on siite on Wednesday, July 1, 2026, at 2:00PM.
skearney@northwell.edu
PMKPIEXEMPT_POC
📅
WO-01302590 - PM - DD: 8/30/2026 - - Ultrasound - Bay Shore - South Shore University Hospital
Jun 10, 2026 2:00pm – 3:00pm
Work Order: WO-01302590
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13148606
Location: South Shore University Hospital
Address: 301 E Main St, Bay Shore, NY 11706
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F06P4C
Contact Name: Rachel Stewart
Contact Phone: 63152
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302590
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:23 PM