Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706
Sep 5, 2025 → Jul 31, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 7 | Created | ▶ Running | 0 | 0 |
| Sep 7 → May 8 | Ready for Release | ⏸ Paused | 167 | — |
| May 8 → Jul 9 | Scheduled | ▶ Running | 41 | 41 |
| Jul 9 → Jul 10 | Entered | ▶ Running | 1 | 42 |
| Jul 10 → Jul 10 | Ready for Scheduling | ▶ Running | 0 | 42 |
| Jul 10 → Aug 1 | Scheduled | ▶ Running | 15 | 57 |
07/23/2026 Rbailey - Rcvd email from Eileen "As of right now yes"
07/23/2026 Rbailey - Called 631.708.6367 Spoke with Eileen. She was with a patient and said she would CB. Sending email to confirm tentative schedule
07/10/2026 RArnold - Called 631-708-6367 for Eileen. she confirmed to tentative schedule for 07/27 @ 3pm for Philmon
07/10/2026 RArnold - Called 631-968-3541 for Alison Joiner, she is not in. asked for Eileen. Was given her ext
631-968-3821
07/09/2026 Rbailey - Called 631.968.3000 Spoke with Eileen as we rcvd email from Allison saying device was in Cath Lab. Confirmed with Eileen. Sending email for Vivian to come onsite July 15 @3pm and having Planner dispatch
07/09/2026 Rbailey - Called 631.708.6367 Spoke with Eileen. She said she thought this device is in the OR. She is in Cardiology. She Said was reaching out to confirm the location. We also discussed Vivian coming onsite July 15th @3
07/07/2026 Rbailey - Called 631.708.6367 NA Left VM for FU to discuss needing to be rescheduled
05/08/2026 DMalloy - Called 631.708.6367 for Eileen Riley. She agreed to have FSE Andre on site on Thursday, July 16, 2026, at 3:00pm. Emailed a confirmation.
erielly@northwell.edu
05/08/2026 DMalloy -Called 631.708.6367 for Eileen Riley. She was assisting a patient and advsed she would need to call me back. Resent proposal email for visibilty.
erielly@northwell.edu
05/07/2026 DMalloy - Called 631.708.6367 for Eileen Riley. Spoke with customer and she advised that she was not at work and did not have access to the calendar. She asked for me to call her back tomorrow to schedule.
05/04/2026 DMalloy -Sean replied to the email advising that I contact Rielly, Eileen for probe serial # F0549K And Letendre, Edward @Stewart, Rachel B for probe serial # F06P4C. Emailed each POC proposing Wednesday, July 1, 2026, at 2:00PM or Thursday, July 16, 2026, at 2:00PM.
erielly@northwell.edu
rstewart4@northwell.edu
eletendre@northwell.edu
04/30/2026 DMalloy - Called 347.379.0925 for Sean Kearney. No answer. Left a VM for a call back and followed up with a email proposing FSE Andre to be on siite on Wednesday, July 1, 2026, at 2:00PM.
skearney@northwell.edu
PMKPIEXEMPT_POC
04/29/2026 DMalloy - Resent proposal email for visibility. Will try calling customer tomorrow.
skearney@northwell.edu
pchohan@northwell.edu
ajoiner@northwell.edu
04/15/2026 DMalloy - First Contact email sent to customer Sean Kearney confirming the device location, serial number and proposed a date and time for a visit.
skearney@northwell.edu
pchohan@northwell.edu
ajoiner@northwell.edu
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03316679 | Labor | Open | 0.75 | $275.00 | Jul 31, 7:41 PM |
| WL-03316680 | Labor | Open | 2.5 | $0.00 | Jul 31, 7:41 PM |
| WL-03316681 | Travel | Open | 83 | $0.00 | Jul 31, 7:41 PM |
| WL-03316683 | Labor | Open | 3 | $0.00 | Jul 31, 7:45 PM |
| WL-03316684 | Labor | Open | 1 | $0.00 | Jul 31, 7:45 PM |
| WL-03320423 | Labor | Open | - | $38.00 | Aug 4, 4:19 PM |