Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302592 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 South Shore University Hospital — 301 E Main St, Bay Shore NY, 11706

Sep 5, 2025 → Dec 15, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Completed (Dec 15)
⏸ 23d excluded (parts wait + holding)
✓ SLA Met (15d early)
Dispatch 0.4d
Holding 17.0d (excluded)
Coordinators 55.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
17.0 days
Coordinators
55.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Dec 15, 2025 (15 days early)
📅
71.4 days Total Age
⏱️
55.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 9, 2025
Visit 2 Dec 10, 2025

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 55.0 days stuck in "Scheduled"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
17.0d
Scheduled
55.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/01/2025 RArnold - Sent Reminder Email

09/30/2025 RArnold - Eileen confirmed. Dispatching to Andre for 12/08 @ 3 pm.

09/29/2025 RArnold - Emailed for update on scheduling 12/08 @ 3 pm

09/22/2025 RArnold - Emailed for update on scheduling.

09/16/2025 RArnold - emailed Sean Kearny to schedule Andre for 12/09 starting at 12 pm for 3 devices

SKearney@northwell.edu

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 69011295 - SN US516B0497
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302592
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 17.0 business days
👷
▶
3 Technician Assigned Sep 30, 9:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-08T20:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 23d 12h
🚨 51.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 9, 3:45 PM
Scheduled For: 2025-12-09T20:00:00.000+0000
⏳ 4.7 business days
⏱️
▶
2 4x Labor Added Dec 15, 5:19 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 75d 21h, 0m
⏱️
▶
2 Labor Added Dec 15, 3:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 52m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Dec 9, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03037533 Labor Open 1.75 $275.00 Dec 15, 5:19 AM
WL-03037534 Labor Open 0.25 $0.00 Dec 15, 5:19 AM
WL-03037535 Labor Open 0.25 $0.00 Dec 15, 5:19 AM
WL-03037536 Travel Open 1 $0.00 Dec 15, 5:19 AM
WL-03038177 Labor Open 0.016666666666667 $38.00 Dec 15, 3:08 PM

Details