Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302594 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Health Central Hospital — 10000 W Colonial Dr, Ocoee FL, 34761

Sep 5, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 7, 2026
✓ SLA Met (25 biz days early)
Active: 50 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Jul 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 21, 2026
154 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Apr 21 → Jul 2, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 2 → Jul 3, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 21 Ready for Release ⏸ Paused 154 —
Apr 21 → Jul 2 Scheduled ▶ Running 50 50
Jul 2 → Jul 3 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Holding 154.3d (excluded)
Coordinators 51.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.3 days
Coordinators
51.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Aug 7, 2026 Completed: Jul 3, 2026 (35 days early)
📅
204.4 days Total Age
⏱️
154.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
50.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 154.3 days stuck in "Ready for Release"
⏱️
Total Delay 50.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.3d
Scheduled
51.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/21/2026 ALuman - per email reply from Nicole Valor, schedule for 7/2 at 1:00pm. Dispatch to Jared Heisler

04/21/2026 ALuman - per email reply from Autumn Smith the correct address for the machine with serial number US725B0982 is located at our Health Central location at:

10000 West Colonial Dr. Suite 484

Ocoee, Fl 32818

The machine is located in exam room HC-3


Person of contact for this office would be myself

Autumn Smith

(407)832-7956

Autumn.smith@orlandohealth.com

sent email reply asking which date they would like to schedule for 7/1 or 7/2

04/17/2026 ALuman - sent email to Autumn Smith autumn.smith@orlandohealth.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119527269 - SN US725B0982
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302594
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 154.8 business days
👷
▶
3 Technician Assigned Apr 21, 9:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-07-02T04:00:00.000+0000, 2026-07-02T00:00:00.000+0000, 2026-07-02T17:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 227d 16h
🚨 51.0 business days
🔧
Status: Tech On Site by Jared Heisler Jul 2, 2:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 72d 4h
🚗
▶
3 2x Travel Added Jul 2, 8:45 PM
2x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 2.5, 1.5
✔️
Status: Completed by Jared Heisler
From: Tech On Site
To: Completed
Duration in Previous: 6h 34m
🏁
Status: Closed by Jared Heisler Jul 2, 10:15 PM
From: Completed
To: Closed
Duration in Previous: 1h 26m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Jul 7, 12:22 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 51.0 business days (threshold: 2.0 business days)
Exceeded by 49.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jul 2, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03283025 Travel Open 112 $0.00 Jul 2, 8:45 PM
WL-03283026 Travel Open 112 $0.00 Jul 2, 8:45 PM
WL-03283030 Labor Open 2.5 $0.00 Jul 2, 8:48 PM
WL-03283031 Labor Open 1.5 $275.00 Jul 2, 8:48 PM
WL-03283032 Labor Open 2.5 $0.00 Jul 2, 8:48 PM
WL-03285525 Labor Open - $38.00 Jul 7, 12:22 PM

Details