📍 White Plains Hospital — 41 E Post Rd, White Plains NY, 10601
Sep 5, 2025 → Feb 9, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Tech Off Site (Feb 10)
⏸ 43d excluded (parts wait + holding)
✓ SLA Met (18d early)
Dispatch0.4d
Holding31.0d (excluded)
Coordinators82.5d
Field Work0.9d
Billing1.4d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
31.0 days
Coordinators
82.5 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025
Due: Feb 28, 2026
Completed: Feb 10, 2026 (18 days early)
📅
111.5 daysTotal Age
⏱️
56.0d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
79.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay56.0 days stuck in "Scheduled"
⏱️
Total Delay79.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
31.0d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
81.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/06/2025 Cever sent email to biomed@wphospital.org advising schedule change to Feb 9th starting at 2 p.m.
10/20/2025 Rbailey - Rcvd reply that FSE could come onsite January 30 @1pm. Sending Email Advising Planner
10/20/2025 Rbailey - Joseph Farrell sent email to Carlos Cusi ccusi@wphospital.org loooking to see if the date January 30 @ 1 for Jeffry Manuta. Replying to email to see if there was an Update to see if date works
10/08/2025 Rbailey - Rcvd call from 914.681.1131 Joe Farrell in BioMed. He said the device is shared between Cath Lab 3 and OR. Sending email and he will include the Depts. Joe will be the POC
10/08/2025 Rbailey - Called 914.681.0600 Xfer'd to BioMed. He advised that this appears like it should be in the Cardiology Cath lab. He said that he wanted to get eyes on it first and he would call back. We could email biomed@wphospital.org
10/07/2025 Rbailey - Called 914.681.0600 Asked for BioMed. Spoke with Joe to locate Device as no previous contact. He asked me to CB tomorrow
🔧Work Performed
Transducer, X8-2t - IP 119673985 - SN F0LZW1
⚠️Problem Description
Transducer, X8-2t - IP 119673985 - SN F0LZW1
📞Call Description
PM - Contract - BG Required PM
📧
Email_Scheduled
Completed Oct 20, 2025
10/20/2025 Rbailey - Rcvd reply that FSE could come onsite January 30 @1pm. Sending Email Advising Planner
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - White Plains Hospital - White Plains, NY - WO-13388172
Completed Oct 8, 2025
To: biomed@wphospital.org
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - White Plains Hospital - White Plains, NY - WO-13388172
Body:
Hi Joe,
Thank you for calling me back concerning the upcoming ULS PMs. Please Confirm the below
We will ask you to sign a Philips required PM Exception
📞
Call
Completed Oct 8, 2025
10/08/2025 Rbailey - Called 914.681.0600 Xfer'd to BioMed. He advised that this appears like it should be in the Cardiology Cath lab. He said that he wanted to get eyes on it first and he would call back. We could email biomed@wphospital.org
📅
WO-01302595 - PM - Ultrasound - White Plains - White Plains Hospital
Feb 9, 2026 3:00pm – 4:00pm
Work Order: WO-01302595
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13388172
Location: White Plains Hospital
Address: 41 E Post Rd, White Plains, NY 10601
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0LZW1
Contact Name: Joe Farrell
Contact Phone: 914.681.1131
Contact Emai
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302595
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 3h
🚨31.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyOct 20, 3:56 PM