📍 UNC Health Care System — 306 Westwood Ave Suite 401, Highpoint NC, 27262
Sep 5, 2025 → Jun 13, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (32 biz days early)
Active: 49 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Jun 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 3, 2026
142 business days (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Apr 3 → Apr 28, 2026
17 business days (counted)
Running total: 17 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Apr 28 → Jun 13, 2026
32 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025Completed: Jun 13, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Apr 3
Ready for Release
⏸ Paused
142
—
Apr 3 → Apr 28
Ready for Scheduling
▶ Running
17
17
Apr 28 → Jun 13
Scheduled
▶ Running
32
49
Dispatch0.0d
Holding142.3d (excluded)
Coordinators50.3d
Billing0.4d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
142.3 days
Coordinators
50.3 days
Over SLA
Billing
0.4 days
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: Jun 13, 2026 (47 days early)
📅
191.4 daysTotal Age
⏱️
142.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
47.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay142.3 days stuck in "Ready for Release"
⏱️
Total Delay47.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
142.3d
Ready for Scheduling
17.5d / 1.0d SLA
Scheduled
32.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.8d
Ready to Bill
0.4d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/29/2026 ALuman - called Sharon Hanes to lock in scheduling for 6/12 at 8:00am. No answer left VM
04/28/2026 ALuman - per planner dispatch to Patty Gordon 6/12. email confirmation sent to Sharon
04/03/2026 YEspino Called 336-688-3583 to follow up with Sharon over the previous email sent to verify the device in question. Was able to speak to Sharon and she confirmed they do have the device but it is at a different location. (306 Westwood Ave Suite 401 Highpoint,NC). Will advise Brandi so she can schedule this out.
03/31/2026 YEspino Called 336-688-3583 to speak to Sharon over the device in question. Was able to speak to sharon and she advised she just got back from vacation so she will look at my email tomorrow and then respond once able to .
03/31/2026 YEspino Emailed Sharon Hanes @ shanes@wakehealth.edu to follow up on the previous email sent to verify the device in question.
03/25/2026 YEspino Called 336-688-3583 to speak to Sharon Hanes to verify the pm in question. Was sent to vm but was unable to leave a message because no mailbox is avaliable.
03/19/2026 YEspino First Attempt: Sent an email out to Sharon Hanes to verify the device in question. Email: shanes@wakehealth.edu
🔧Work Performed
Travel to site. Performed ULS PM per instruction successfully. Travel from site to home office.
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 76140903 - SN US618B0517
📞Call Description
PM - Contract - BG Required PM
📋
Outbound to +13366883583
Completed Apr 29, 2026
04/29/2026 ALuman - called Sharon Hanes to lock in scheduling for 6/12 at 8:00am. No answer left VM
📞
Live Call_Confirmed Devices During Call
Completed Apr 3, 2026
04/03/2026 YEspino Called 336-688-3583 to follow up with Sharon over the previous email sent to verify the device in question. Was able to speak to Sharon and she confirmed they do have the device but it is at a different location. (306 Westwood Ave Suite 401 Highpoint,NC). Will advise Brandi so she can schedule this out.
📞
Live Call_ Left Message
Completed Mar 31, 2026
03/31/2026 YEspino Called 336-688-3583 to speak to Sharon over the device in question. Was able to speak to sharon and she advised she just got back from vacation so she will look at my email tomorrow and then respond once able to .
📧
Follow-Up Email
Completed Mar 31, 2026
03/31/2026 YEspino Emailed Sharon Hanes @ shanes@wakehealth.edu to follow up on the previous email sent to verify the device in question.
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 25, 2026
03/25/2026 YEspino Called 336-688-3583 to speak to Sharon Hanes to verify the pm in question. Was sent to vm but was unable to leave a message because no mailbox is avaliable.
📧
First attempt Email
Completed Mar 19, 2026
03/19/2026 YEspino First Attempt: Sent an email out to Sharon Hanes to verify the device in question. Email: shanes@wakehealth.edu
📅
WO-01302596 - PM - DD: 7/30/2026 - - Ultrasound - Highpoint - UNC Health Care System
Jun 11, 2026 8:00pm – 8:00pm
Work Order: WO-01302596
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13229582
Location: UNC Health Care System
Address: 306 Westwood Ave Suite 401, Highpoint, NC 27262
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US618B0517
Contact Name: Sharon Hanes
Contact Phone: 336-688-
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302596
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM
From:Entered
To:Ready for Release
Duration in Previous:18m
🚨142.8 business days
📅
Status: Ready for Scheduling by Yessenia EspinoApr 3, 3:43 PM