Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302597 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Wake Forest Heart and Vascular-Asheboro — 311 E Presnell Street, Asheboro NC, 27203

Sep 5, 2025 → Mar 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (38 biz days early)
Active: 57 biz days
Paused: 66 biz days
🕐 Clock stopped: Completed (Mar 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 12, 2025
66 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Dec 12 → Feb 24, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Mar 9, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 9, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 12 Ready for Release ⏸ Paused 66 —
Dec 12 → Dec 12 Ready for Scheduling ▶ Running 0 0
Dec 12 → Feb 24 Scheduled ▶ Running 48 48
Feb 24 → Feb 24 Entered ▶ Running 0 48
Feb 24 → Mar 9 Scheduled ▶ Running 9 57
Mar 9 → Mar 9 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 66.3d (excluded)
Coordinators 58.7d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
66.3 days
Coordinators
58.7 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Mar 10, 2026 (51 days early)
📅
123.4 days Total Age
⏱️
66.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
57.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 66.3 days stuck in "Ready for Release"
⏱️
Total Delay 57.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
66.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
58.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/12/2025 Mklose rcvd email from Sharon, confirm March 9th @noon

12/11/2025 mklose email tim.perdue@trimedx.com; shanes@wakehealth.edu; offered Patty March 9th @noon

🔧 Work Performed
Travel to site. Get to device. Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 102246293 - SN US323B0458
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302597
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 66.8 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 12, 8:53 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 97d 16h
📅
▶
3 Dispatch Scheduled Dec 12, 9:15 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21m
👷
Technician Assigned by Erin Martin
Technician: Bruce Ballard
🚨 49.0 business days
🆕
▶
3 Status: Entered Feb 24, 2:08 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-09T05:00:00.000+0000, 2026-03-09T00:00:00.000+0000, 2026-03-09T17:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: Patricia Gordon
⚠️ 9.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Mar 6, 3:22 PM
Scheduled For: 2026-03-09T15:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Mar 9, 2:42 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 2m
⏱️
3x Labor Added Mar 9, 5:34 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 53
🏁
Status: Closed by Patricia Gordon Mar 9, 8:31 PM
From: Completed
To: Closed
Duration in Previous: 5h 46m
⏳ 3.4 business days
⏱️
▶
2 Labor Added Mar 12, 12:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 16h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 17m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Scheduled
Duration: 9.6 business days (threshold: 2.0 business days)
Exceeded by 7.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 9, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03136377 Labor Open 1.5 $0.00 Mar 9, 5:34 PM
WL-03136378 Labor Open 1.5 $275.00 Mar 9, 5:34 PM
WL-03136379 Travel Open 53 $0.00 Mar 9, 5:34 PM
WL-03141367 Labor Open 0.016666666666667 $38.00 Mar 12, 12:38 PM

Details