📍 UNC Eastowne Medical — 100 Eastowne Dr, Chapel Hill NC, 27514
Sep 5, 2025 → May 8, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 5, 2026
✓ SLA Met (20 biz days early)
Active: 52 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (May 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸114d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 24, 2026
114 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Feb 24 → May 7, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 7 → May 7, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025Completed: May 7, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Feb 24
Ready for Release
⏸ Paused
114
—
Feb 24 → May 7
Scheduled
▶ Running
52
52
May 7 → May 7
Tech On Site
▶ Running
0
52
Dispatch0.0d
Holding114.3d (excluded)
Coordinators53.0d
Field Work2.2d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
114.3 days
Coordinators
53.0 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jun 5, 2026
Completed: May 8, 2026 (28 days early)
📅
167.4 daysTotal Age
⏱️
114.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
52.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1May 5, 2026
Visit 2May 7, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay114.3 days stuck in "Ready for Release"
⏱️
Total Delay52.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
114.3d
Scheduled
53.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.6d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/24/2026 Rbailey - Rcvd email from Delee Hargrove choosing May 7 @ 10. Machine on 2nd floor. Her # is 974-984-2863. Replying to email and advising Planner
02/23/2026 Rbailey - Rcvd call from 216.319.1768 William Forhan. He confirmed the device location and provided the POCs. Lead Tech DeLee Hargrove 984.974.5124 and Supervisor Adam Super 984.974.5626. CC William for reporting purpose. Getting with Planner to get a Date and FSE
delee.hargrove@unchealth.unc.edu
adam.super@unchealth.unc.edu
william.forhan@trimedx.com
02/20/2026 Rbailey - Called 984.974.1000 Asked for BioMed. We had rcvd email from Corine Thompson who was emailed by Ana Ayala James. Corine advised that they did not have this device in Anesthesia and she copied in Jonathan Houston in BioMed (Trimedx) Spoke with Zachary who said Jonathan was gone for the day, but that he did not see this device in the System. He would have Jonathan FU
02/19/2026 SRobinson- Sent follow up email to confirm.
02/13/2026 SRobinson- Sent 1st attempt email to ana.jaimes-ayala@unchealth.unc.edu to try and confirm.
🔧Work Performed
5/5 - Weekly Meeting with Fady & team
5/7 - Travel to site, part, get to dept., setup equipment. Performed ULS PM and T&V per instruction successfully. Travel from site.
time spent reviewing schedule, contacting customers, ordering parts, EMSAR U
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 118202151 - SN US525B0529
📞Call Description
PM - Warranty - BG Required PM
📧
Email_Scheduled
Completed Feb 24, 2026
02/24/2026 Rbailey - Rcvd email from Delee Hargrove choosing May 7 @ 10. Machine on 2nd floor. Her # is 974-984-2863. Replying to email and advising Planner
📞
Call
Completed Feb 23, 2026
02/23/2026 Rbailey - Rcvd call from 216.319.1768 William Forhan. He confirmed the device location and provided the POCs. Lead Tech DeLee Hargrove 984.974.5124 and Supervisor Adam Super 984.974.5626. CC William for reporting purpose. Getting with Planner to get a Date and FSE
delee.hargrove@unchealth.unc.edu
adam.super@unchealth.unc.edu
william.forhan@trimedx.com
📞
Call
Completed Feb 20, 2026
02/20/2026 Rbailey - Called 984.974.1000 Asked for BioMed. We had rcvd email from Corine Thompson who was emailed by Ana Ayala James. Corine advised that they did not have this device in Anesthesia and she copied in Jonathan Houston in BioMed (Trimedx) Spoke with Zachary who said Jonathan was gone for the day, but that he did not see this device in the System. He would have Jonathan FU
📞
Call
Completed Feb 13, 2026
02/13/2026 SRobinson- Sent 1st attempt email to ana.jaimes-ayala@unchealth.unc.edu to try and confirm.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - UNC Eastowne Medical - Chapel Hill, NC - WO-12957468
Completed Feb 13, 2026
To: ana.jaimes-ayala@unchealth.unc.edu
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - UNC Eastowne Medical - Chapel Hill, NC - WO-12957468
Body:
Hi Ana,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of
📅
WO-01302600 - PM - DD: 06/05/2026 - Ultrasound - Chapel Hill - UNC Eastowne Medical
May 6, 2026 8:00pm – 8:00pm
Work Order: WO-01302600
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12957468
Location: UNC Eastowne Medical
Address: 100 Eastowne Dr, Chapel Hill, NC 27514
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US525B0529
Contact Name: Delee Hargrove
Contact Phone: (984) 974-2863
Co
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302600
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM