Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302601 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Villages Regional Hospital — 1451 El Camino Real, The Villages FL, 32159

Sep 5, 2025 → Jul 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (16 biz days early)
Active: 6 biz days
Paused: 201 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸201d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jun 29, 2026
201 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 29 → Jul 7, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 7 → Jul 8, 2026
1 business day (counted)
Running total: 6 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jun 29 Ready for Release ⏸ Paused 201 —
Jun 29 → Jul 7 Scheduled ▶ Running 5 5
Jul 7 → Jul 8 Tech On Site ▶ Running 1 6
Dispatch 0.0d
Holding 201.3d (excluded)
Coordinators 5.4d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
201.3 days
Coordinators
5.4 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jul 8, 2026 (22 days early)
📅
206.6 days Total Age
⏱️
201.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 201.3 days stuck in "Ready for Release"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
201.3d
Scheduled
5.4d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/29/2026 Tholmes - Called Deneise @ 352.751.8064; spoke with Danny In Bio Med. He confirmed information. Disp Jared to be on site 07/07 


05/26/2026 ALuman - per email from Deneise, device is confirmed at The Villages. Dept Sup prefers PM to be completed on 6/5. looped in planner TaVon to dispatch

05/22/2026 ALuman - sent another email to Deneise Edwards to locate the device after John Bliss confirmed it belonged to her facility.

05/18/2026 ALuman - per email from John Bliss, he still states this device belongs to Deneise Edwards despite the fact she says she does not have it. Sent follow up email asking if there is another location it could be at

05/13/2026 ALuman - per email from Deneise Edwards, this unit is not under her and would need to reach John Bliss. Sent email to jbliss@shands.ufl.edu

05/13/2026 ALuman - sent follow up email to deneise.edwards@ufhealth.org. John Bliss did not provide phone number for scheduling

04/30/2026 ALuman - emailed Deneise Edwards deneise.edwards@ufhealth.org to confirm and schedule

03/31/2026 ALuman - per email from John Bliss, the POC for this device is Deneise Edwards, sent email to deneise.edwards@ufhealth.org

03/30/2026 ALuman - sent another email to John Bliss to find a date that works, as the date he requested FSE is unavailable.


03/12/2026 ALuman - sent email to John Bliss jbliss@shands.ufl.edu to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Transducer, X8-2t - IP 115302905 - SN B3DT02
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302601
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 201.8 business days
👷
▶
3 Technician Assigned Jun 29, 4:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-07-07T13:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 296d 23h
⚠️ 5.9 business days
🔧
Status: Tech On Site by Jared Heisler Jul 7, 10:17 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 17h
⏱️
5x Labor Added Jul 7, 9:53 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5, 98
✔️
Status: Completed by Jared Heisler Jul 7, 10:03 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 45m, 0m
⏱️
▶
2 Labor Added Jul 8, 2:38 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 36m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 9, 4:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Jul 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jul 7, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03286571 Labor Open 2 $0.00 Jul 7, 9:53 PM
WL-03286572 Labor Open 0.5 $275.00 Jul 7, 9:53 PM
WL-03286573 Labor Open 2 $0.00 Jul 7, 9:53 PM
WL-03286574 Travel Open 98 $0.00 Jul 7, 9:53 PM
WL-03286575 Travel Open 98 $0.00 Jul 7, 9:53 PM
WL-03287345 Labor Open - $38.00 Jul 8, 2:38 PM

Details