Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302604 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winchester Imaging — 160 Exeter Dr Ste 104, Winchester VA, 22603

Sep 5, 2025 → Aug 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (39 biz days early)
Active: 52 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Aug 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 20, 2026
175 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
May 20 → Aug 5, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 5 → Aug 5, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 5, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → Aug 5 Scheduled ▶ Running 52 52
Aug 5 → Aug 5 Tech On Site ▶ Running 0 52
Dispatch 0.4d
Holding 175.0d (excluded)
Coordinators 53.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
175.0 days
Coordinators
53.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 5, 2026 (56 days early)
📅
227.4 days Total Age
⏱️
175.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
51.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 175.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
175.0d
Scheduled
53.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2026 ARuby - Updated Location name. Allan Klus advised the address was correct, but the location name was not. "Winchester Imaging, which is located in suite 104. So the address is correct. It's just that Winchester Radiologists are across the hall in suite 103" Also, the poc, Bobbi Bailey, works for Winchester Imaging and not Winchester Radiologists.


05/20/2026 Rbailey - Rcvd email from Bobbi Bailey confirming. Dispatching WO and sending email


05/19/2026 Rbailey - Sent 1st Attempt to Bobbi Bailey bbailey5@valleyhealthlink.com to propose Allan Aug 5 @1130

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105377174 - SN US723B0829
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302604
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 175.0 business days
👷
▶
3 Technician Assigned May 20, 10:21 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-05T15:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 255d 13h
🚨 53.0 business days
🔧
▶
2 Status: Tech On Site Aug 5, 11:30 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.75, 79
⏱️
Labor Added Aug 5, 1:00 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Allan Klus Aug 5, 1:07 PM
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 37m, 0m
🏁
Status: Closed by Allan Klus Aug 5, 5:10 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 1m
⏱️
Labor Added Aug 6, 2:06 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 6, 2:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 4m
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 26m
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 5, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03321875 Labor Open 1.75 $0.00 Aug 5, 11:32 AM
WL-03321876 Travel Open 79 $0.00 Aug 5, 11:32 AM
WL-03322039 Labor Open 1.5 $275.00 Aug 5, 1:00 PM
WL-03323904 Labor Open - $38.00 Aug 6, 2:06 PM

Details