Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302606 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 24, 2026
✓ SLA Met (32 biz days early)
Active: 0 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 11, 2026
125 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 11 Ready for Release ⏸ Paused 125 —
Mar 11 → Mar 11 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 125.3d (excluded)
Coordinators 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
125.3 days
Coordinators
0.0 days
Billing
1.8 days
Over SLA
Created: Sep 5, 2025 Due: Apr 24, 2026 Completed: Mar 11, 2026 (44 days early)
📅
125.4 days Total Age
⏱️
125.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 125.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
125.3d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 mklose -- Philips WO shows completed by Berthiaume, Robert on March 2nd.

02/23/2026 mklose called Mike McInnis, no answer, lvm

02/23/2026 mklose called POC to confirm devices and schedule. Adding following WO's to one email thread with McInnis,Michael <mcinnis@uchc.edu

WO-12568462

WO-12717377

WO-12717378

WO-12743981


02/16/2026 mklose Sent email to Fred Evarts evarts@uchc.edu to propose Joseph Nuovo come onsite April 3

02/02/2026 Rbailey - Called 860.490.1595 NA Left VM for Fred Evart. Advised I was resending email for visibility 

evarts@uchc.edu


01/28/2026 Rbailey - Called 860.490.1595 NA Got the VM of Fred Evarts. Left VM for FU and resending email for visibility


01/09/2026 Rbailey - Sent 1st attempt email to Fred Evarts evarts@uchc.edu to propose Joseph Nuovo come onsite April 3

🔧 Work Performed
Planner labor for attempts made. Philips FSE completed the PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118180191 - SN US425B0040
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302606
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 125.7 business days
👷
▶
4 Status: Assigned Mar 11, 7:10 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 31m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03138701 Labor Open 0.016666666666667 $38.00 Mar 11, 7:12 AM

Details