Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302607 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 24, 2026
✓ SLA Met (24 biz days early)
Active: 11 biz days
Paused: 122 biz days
🕐 Clock stopped: Tech Off Site (Mar 23, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 6, 2026
122 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Mar 6 → Mar 23, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 23 → Mar 23, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Mar 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 6 Ready for Release ⏸ Paused 122 —
Mar 6 → Mar 23 Scheduled ▶ Running 11 11
Mar 23 → Mar 23 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Holding 122.3d (excluded)
Coordinators 12.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
122.3 days
Coordinators
12.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 24, 2026 Completed: Mar 23, 2026 (32 days early)
📅
133.4 days Total Age
⏱️
122.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 122.3 days stuck in "Ready for Release"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
122.3d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 mklose Fred confirm March 23rd.

03/06/2026 mklose sent email to Mike, Fred, and Cliff. Offer Joseph March 23rd or 27th;

'Evarts,Frederick' <evarts@uchc.edu>;'McInnis,Michael' <mcinnis@uchc.edu>; forte@uchc.edu

02/23/2026 mklose called Mike McInnis, no answer, lvm

02/23/2026 mklose called POC to confirm devices and schedule. Adding following WO's to one email thread with McInnis,Michael <mcinnis@uchc.edu

WO-12568462

WO-12717377

WO-12717378

WO-12743981


02/16/2026 mklose Sent email to Fred Evarts evarts@uchc.edu to propose Joseph Nuovo come onsite April 3

02/02/2026 Rbailey - Called 860.490.1595 NA Left VM for Fred Evart. Advised I was resending email for visibility 

evarts@uchc.edu


01/28/2026 Rbailey - Called 860.490.1595 NA Got the VM of Fred Evarts. Left VM for FU and resending email for visibility


01/09/2026 Rbailey - Sent 1st attempt email to Fred Evarts evarts@uchc.edu to propose Joseph Nuovo come onsite April 3

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118180192 - SN US425B0041
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302607
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 122.8 business days
🗓️
▶
3 Status: Scheduled Mar 6, 10:49 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-23T13:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Mar 23, 11:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 23h
⏱️
▶
3 2x Labor Added Mar 23, 4:38 PM
2x Labor Added → Status: Tech Off Site → Status: Completed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 52m
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
⏳ 3.9 business days
⏱️
Labor Added Mar 26, 11:27 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Mar 26, 11:42 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
📄
Status: Ready to Bill by Timothy Amburgey Mar 26, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 0m
💰
Status: Invoiced by Josh Longway Mar 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 17m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Mar 23, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03155785 Labor Open 2 $275.00 Mar 23, 4:38 PM
WL-03155786 Labor Open 1 $0.00 Mar 23, 4:38 PM
WL-03160554 Labor Open 0.016666666666667 $38.00 Mar 26, 11:27 AM

Details