📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032
Sep 5, 2025 → May 14, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (52 biz days early)
Active: 0 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 14, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025Completed: May 14, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 14
Ready for Release
⏸ Paused
171
—
May 14 → May 14
Assigned
▶ Running
0
0
May 14 → May 14
Scheduled
▶ Running
0
0
Dispatch0.0d
Holding171.3d (excluded)
Field Work0.0d
Billing6.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
171.3 days
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: May 14, 2026 (77 days early)
📅
171.4 daysTotal Age
⏱️
171.3d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
5.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay171.3 days stuck in "Ready for Release"
⏱️
Total Delay5.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.3d
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/14/2026 RArnold - RTP Closing EWO with Planner Labor
04/21/2026 YEspino Called 860-490-1595 to follow up with Fred over the devices in question. Was unable to speak to him or leave a message.
03/30/2026 YEspino Called 860-490-1595 to speak to Fred over the pms in question. Was unable to speak to him or leave a message because the line just rings till the line goes quiet and drops. Will try back later
03/23/2026 YEspino Called 860-490-1595 to speak to Fred Everts to verify the pms in question. Was unable to speak to him so i left a message.
03/04/2026 Rbailey - Sent 1st Attempt to Fred Evarts evarts@uchc.edu to propose April Nuovo for June 9 @10
🔧Work Performed
Returned to Philips per Stone - Charging for Planner Labor
⚠️Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 119921561 - SN F0M7RL
📞Call Description
PM - Contract - BG Required PM
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - University Of Connecticut HealthCenter - Farmington, CT - WO-13261466
Completed Mar 4, 2026
To: evarts@uchc.edu
CC: megan.klose@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - University Of Connecticut HealthCenter - Farmington, CT - WO-13261466
Body:
Hi Fred,
I am assisting Megan Klose and we are writing to you today concerning a proposed date & time for upcoming PMs.
Below is a proposed date & ti
📅
WO-01302610 - PM - DD: 7/30/2026 - - Ultrasound - Farmington - University Of Connecticut HealthCenter
May 14, 2026 12:00am – 12:01am
Work Order: WO-01302610
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13261466
Location: University Of Connecticut HealthCenter
Address: 263 Farmington Ave, Farmington, CT 06032
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0M7RL
Contact Name:
Contact Phone:
Contact Email:
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302610
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM