Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (95 biz days early)
🕐 Clock stopped: Canceled (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 14, 2026
171 business days (not counted)
Created: Sep 5, 2025
Canceled: May 14, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Sep 5 → Sep 5 |
Created |
▶ Running
|
0 |
0 |
| Sep 5 → May 14 |
Ready for Release |
⏸ Paused
|
171 |
—
|
Holding
171.3d (excluded)
✓ SLA Met
Holding (excluded from total)
171.3 days
Created: Sep 5, 2025
Due: Sep 30, 2026
Completed: May 14, 2026 (139 days early)
⏱️
171.3d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
171.3 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
RTP Per Stone
⚠️
Problem Description
CX50 Uptrade - IP 93652114 - SN SG92105043
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01302611
Type:
PM
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
16m
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
251d 0h
Bottlenecks
✅ No bottlenecks detected