Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302612 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (83 biz days early)
Active: 6 biz days
Paused: 177 biz days
🕐 Clock stopped: Canceled (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
▶ Clock Running
Status: On Hold
May 22 → Jun 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 5, 2025 Canceled: Jun 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 22 Ready for Release ⏸ Paused 177
May 22 → Jun 2 On Hold ▶ Running 6 6
Dispatch 0.0d
Holding 184.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
184.0 days
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Jun 2, 2026 (120 days early)
📅
183.4 days Total Age
⏱️
177.3d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 342 days old
🚨
Primary Delay 177.3 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
On Hold
6.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
05/27/2026 RArnold - PWO RTP, keeping open until Fady talks with Philips about getting Wo back
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 95128807 - SN F03GD5
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302612
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 177.8 business days
⏸️
Status: On Hold by Rebecca Arnold May 22, 2:27 PM
From: Ready for Release
To: On Hold
Duration in Previous: 258d 21h
⚠️ 7.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 2, 1:14 PM
From: On Hold
To: Canceled
Duration in Previous: 10d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details