Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302613 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Dec 1, 2025

✅ Completed
PC Per client agreement
Target: Dec 30, 2025
🕐 Clock stopped: Tech Off Site (Dec 1)
⏸ 24d excluded (parts wait + holding)
✓ SLA Met (29d early)
Dispatch 0.0d
Holding 17.3d (excluded)
Coordinators 44.4d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.3 days
Coordinators
44.4 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Dec 1, 2025 (29 days early)
📅
61.4 days Total Age
⏱️
44.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 44.4 days stuck in "Scheduled"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
44.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 Rbailey - Called 860.490.1595 Spoke with Fred Evarts. He said that we could plan on Joseph Nuovo coming Dec 1 to complete these. Sending email and Advising Planner


09/24/2025 Rbailey - Called 860.679.5530 NA This is the Vascular Lab. Left VM for FU


09/24/2025 Rbailey - Called 860.490.1595 Got the VM for Fred Evarts in CE, but the Mailbox was full and unable to leave message


09/17/2025 Brod - sent email to evarts@uchc.edu to have FSE joseph nuovo onsite for 12/01 @ 9 am

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 83652662 - SN USD19B1244
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302613
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 17.8 business days
📅
▶
4 Status: Ready for Scheduling Sep 30, 5:00 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T06:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Brandi Rodriguez Sep 30, 5:07 PM
Scheduled For: 2025-12-01T14:00:00.000+0000
🚨 44.9 business days
🔧
▶
2 Status: Tech On Site Dec 1, 11:13 AM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 102
🚗
Status: Tech Off Site by Joseph Nuovo Dec 1, 12:43 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 29m, 0m
🏁
Status: Closed by Joseph Nuovo Dec 1, 1:24 PM
From: Completed
To: Closed
Duration in Previous: 40m
⏱️
Labor Added Dec 2, 12:55 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 1:02 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 23h 37m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248250

Bottlenecks

Scheduled
Duration: 44.4 business days (threshold: 2.0 business days)
Exceeded by 42.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Dec 1, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-248250

Work Details (5)

Name Type Status Qty Amount Date
WL-03022357 Labor Open 2 $0.00 Dec 1, 11:17 AM
WL-03022358 Labor Open 2 $275.00 Dec 1, 11:17 AM
WL-03022359 Expenses Open 1 $0.00 Dec 1, 11:17 AM
WL-03022360 Travel Open 102 $0.00 Dec 1, 11:17 AM
WL-03023612 Labor Open 0.016666666666667 $38.00 Dec 2, 12:55 PM

Details