Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302618 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inova Cardiology — 21785 Filigree Ct Ste 100, Ashburn VA, 20147

Sep 5, 2025 → Jul 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 28, 2026
✓ SLA Met (12 biz days early)
Active: 55 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Jul 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 21, 2026
154 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Apr 21 → Jul 8, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 10, 2026
2 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 10 → Jul 10, 2026
0 business days (counted)
Running total: 55 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 10, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 21 Ready for Release ⏸ Paused 154 —
Apr 21 → Jul 8 Scheduled ▶ Running 53 53
Jul 8 → Jul 8 Tech On Site ▶ Running 0 53
Jul 8 → Jul 10 Scheduled ▶ Running 2 55
Jul 10 → Jul 10 Tech On Site ▶ Running 0 55
Dispatch 0.4d
Holding 154.0d (excluded)
Coordinators 57.0d
Field Work 0.6d
Billing 1.2d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
154.0 days
Coordinators
57.0 days
Over SLA
Field Work
0.6 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Jul 28, 2026 Completed: Jul 10, 2026 (18 days early)
📅
209.4 days Total Age
⏱️
154.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Jul 8, 2026
Visit 2 Jul 10, 2026

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 154.0 days stuck in "Ready for Release"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
154.0d
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 ARuby - Rcvd email from Rana advising 7/10 will work rescheduling Allan for 7/10 @12p Sent confirmation email to Rana

07/02/2026 ARuby - Called Rana Younas 202.246.5346 asking to reschedule for 7/10 @12. NA/LM Sent fu to rana.younas@inova.org

06/30/2026 ARuby - Sent appointment reminder email to rana.younas@inova.org

04/21/2026 Rbailey - Called 202.246.5346 Spoke with Rana (Rah-Nuh) Younas he said we could come on July 8 @830. Dispatching WO. Sending email


04/13/2026 Rbailey - Sent 1st Attempt Email to rana.younas@inova.org to propose Allan Klus on July 8 @830

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119556043 - SN US725B0261
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302618
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 154.0 business days
🗓️
▶
3 Status: Scheduled Apr 21, 12:22 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-08T12:30:00.000+0000
👷
Technician Assigned by Ricky Bailey
Technician: Allan Klus
🚨 54.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 8, 8:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 20h
⏱️
4x Labor Added Jul 8, 8:53 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.75, 0.25, 64
🗓️
▶
2 Status: Scheduled Jul 8, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-10T16:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 10, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
2x Labor Added Jul 10, 12:14 PM
Type: Labor
Status: Open
Qty: 1, 0.5
⏱️
▶
3 Labor Added Jul 10, 1:28 PM
Labor Added → Status: Completed → Expenses Added
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 33m, 0m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jul 10, 3:08 PM
Labor Added → Travel Added → Expenses Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 64
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Jul 10, 3:24 PM
Type: Travel
Status: Open
Qty: 31
⏱️
▶
2 Labor Added Jul 10, 3:39 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 2h 13m
⏳ 3.0 business days
⏱️
Labor Added Jul 14, 3:06 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 3:16 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 10, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (14)

Name Type Status Qty Amount Date
WL-03286799 Labor Open 1.75 $0.00 Jul 8, 8:53 AM
WL-03286800 Labor Open 0.25 $0.00 Jul 8, 8:53 AM
WL-03286801 Expenses Open 1 $0.00 Jul 8, 8:53 AM
WL-03286802 Travel Open 64 $0.00 Jul 8, 8:53 AM
WL-03289967 Labor Open 1 $0.00 Jul 10, 12:14 PM
WL-03289968 Labor Open 0.5 $0.00 Jul 10, 12:14 PM
WL-03290091 Labor Open 1.5 $275.00 Jul 10, 1:28 PM
WL-03290093 Expenses Open 1 $0.00 Jul 10, 1:30 PM
WL-03290226 Labor Open 1.25 $0.00 Jul 10, 3:08 PM
WL-03290231 Travel Open 64 $0.00 Jul 10, 3:11 PM
WL-03290241 Expenses Open 1 $0.00 Jul 10, 3:13 PM
WL-03290270 Travel Open 31 $0.00 Jul 10, 3:24 PM
WL-03290308 Labor Open 0.75 $0.00 Jul 10, 3:39 PM
WL-03293508 Labor Open - $38.00 Jul 14, 3:06 PM

Details