Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302620 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Middlesex Hospital — 250 Flat Rock Pl, Westbrook CT, 06498

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (19 biz days early)
Active: 49 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 24, 2026
134 business days (not counted)
49d
▶ Clock Running
Status: On Hold
Mar 24 → Jun 2, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 24 Ready for Release ⏸ Paused 134 —
Mar 24 → Jun 2 On Hold ▶ Running 49 49
Jun 2 → Jun 2 Assigned ▶ Running 0 49
Dispatch 0.0d
Holding 184.3d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
184.3 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Jun 2, 2026 (28 days early)
📅
183.4 days Total Age
⏱️
134.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 134.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
134.3d
On Hold
50.0d
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
"04/30/2026 mklose sent email to POC with ELs and asked to please sign and return asap. 03/24/2026 mklose rcvd email from Nathan adv all done in house, sending EL's for him to sign. .. 03/23/2026 YEspino Called 860-358-5232 to speak to Nathan Renouf to verify the Pms in question. Was able to speak to him and he advised he needs more time with the devices in question for the previous email sent. He advised he would email back with any questions or updates.  03/03/2026 mklose email Nathan Renouf. Has EL all previous devices."
🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 77487324 - SN US918C0244
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302620
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 134.8 business days
⏸️
Status: On Hold by Megan Klose Mar 24, 12:06 PM
From: Ready for Release
To: On Hold
Duration in Previous: 199d 18h
🚨 50.0 business days
👷
▶
3 Technician Assigned Jun 2, 12:07 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 70d 0h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 3, 10:42 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 22h 34m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 3:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03245476 Labor Open 0.016666666666667 $38.00 Jun 2, 12:09 PM

Details