Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302621 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Advanced Cardiology Institute — 2200 Fletcher Ave, Fort Lee NJ, 07024

Sep 5, 2025 → Aug 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (37 biz days early)
Active: 62 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (Aug 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 8, 2026
167 business days (not counted)
▶ Clock Running
Status: Assigned
May 8 → May 8, 2026
0 business days (counted)
Running total: 0 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
May 8 → Aug 7, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 7 → Aug 7, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 7, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 8 Ready for Release ⏸ Paused 167 —
May 8 → May 8 Assigned ▶ Running 0 0
May 8 → Aug 7 Scheduled ▶ Running 62 62
Aug 7 → Aug 7 Entered ▶ Running 0 62
Aug 7 → Aug 7 On Hold ▶ Running 0 62
Aug 7 → Aug 7 Assigned ▶ Running 0 62
Aug 7 → Aug 7 Scheduled ▶ Running 0 62
Dispatch 0.0d
Holding 168.2d (excluded)
Coordinators 63.0d
Billing 4.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
168.2 days
Coordinators
63.0 days
Over SLA
Billing
4.9 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 7, 2026 (54 days early)
📅
229.4 days Total Age
⏱️
167.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
65.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 167.3 days stuck in "Ready for Release"
⏱️
Total Delay 65.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.3d
Assigned
0.0d / 0.5d SLA
Scheduled
63.0d / 2.0d SLA
On Hold
0.8d
Closed
1.6d / 1.0d SLA
Ready to Bill
4.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/10/2026 MKlose- rcvd call from 2014616200, Larissa. asking why PM was cancelld. adv reach out to Phillips DSM, Kevin Schielke

08/07/2026 RArnold - DSM confirmed to send back to Philips. Unsharing PWO

08/07/2026 Mklose rcvd email from DSM Kevin, Schielke, <kevin.schielke@philips.com> adv do not move forward with pm. SERVICE HOLD. email poc. unschedule device. 

05/08/2026 mklose rcvd call from Larissa, confirmed Philmon on August 21st @2pm

05/07/2026 mklose missed call from Larissa, she adv she thinks pm was already done this year. Called 201-461-6200, could not get out of automated loop. emailed Larissa adv last time device was done was in September 2025 according to philips website

05/06/2026 mklose sent 1st attempt email to l3dawson@yahoo.com; larissa.dawson@hmhn.org; Devitt, Damien <damien.devitt@philips.com>; Daton, Michael <michael.daton@philips.com

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 104831283 - SN US623B1329
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302621
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 167.8 business days
👷
▶
4 Technician Assigned May 8, 10:00 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 244d 16h
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-08-21T18:00:00.000+0000
🚨 63.0 business days
🆕
Status: Entered by Megan Klose Aug 7, 8:40 AM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 90d 22h, 0m
👷
▶
4 Status: Assigned Aug 7, 3:16 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-08-07T04:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 10, 12:41 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 15h

Bottlenecks

Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Aug 7, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03326151 Labor Open 0.016666666666667 $38.00 Aug 7, 3:19 PM

Details