Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302624 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Carilion Roanoke Memorial Hospital — 1906 Belleview Ave. SE, Roanoke VA, 24014

Sep 5, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 12, 2026
✓ SLA Met (21 biz days early)
Active: 60 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (May 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 18, 2026
110 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Feb 23 → May 13, 2026
57 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 13 → May 13, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Completed: May 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 18 Ready for Release ⏸ Paused 110 —
Feb 18 → Feb 23 Ready for Scheduling ▶ Running 3 3
Feb 23 → May 13 Scheduled ▶ Running 57 60
May 13 → May 13 Tech On Site ▶ Running 0 60
Dispatch 0.4d
Holding 110.0d (excluded)
Coordinators 61.1d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
110.0 days
Coordinators
61.1 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 12, 2026 Completed: May 13, 2026 (30 days early)
📅
170.4 days Total Age
⏱️
110.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 110.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
110.0d
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
57.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RFosbury Christina, chjones@carilionclinic.org canfirmed FSE onsite May 11 - 13. Dispatch to Allan K

02/18/2026 Rbailey - Called 540.655.5153 Spoke with Christina. She confirmed the Devices and Advised they are all at 1906 Belleview Ave. SE in the Crystal Springs Tower. Updating WOs. Planner is Offering May 11th -13th. Sending email


02/05/2026 Rbailey - Sent 1st attempt email to chjones@carilionclinic.org and tafoster@carilionclinic.orgto confirm device location

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 108992656 - SN US425B1471
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302624
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 110.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 18, 5:26 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 164d 22h
⏳ 3.8 business days
🗓️
▶
3 Status: Scheduled Feb 23, 12:01 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-05-11T00:00:00.000+0000, 2026-05-11T04:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 12:06 PM
Scheduled For: 2026-05-11T12:00:00.000+0000
🚨 57.9 business days
🔧
▶
2 Status: Tech On Site May 13, 8:23 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 11
⏱️
▶
2 Labor Added May 13, 9:50 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 26m
🚗
Status: Tech Off Site by Allan Klus May 13, 12:01 PM
From: Completed
To: Tech Off Site
Duration in Previous: 2h 10m
🏁
Status: Closed by Allan Klus May 13, 12:24 PM
From: Tech Off Site
To: Closed
Duration in Previous: 23m
⏳ 2.0 business days
⏱️
▶
2 Labor Added May 14, 1:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 13m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 57.9 business days (threshold: 2.0 business days)
Exceeded by 55.9 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
May 11, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03224344 Labor Open 0.5 $0.00 May 13, 8:24 AM
WL-03224345 Travel Open 11 $0.00 May 13, 8:24 AM
WL-03224449 Labor Open 1.5 $275.00 May 13, 9:50 AM
WL-03226394 Labor Open 0.016666666666667 $38.00 May 14, 1:56 PM

Details