Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302627 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Carilion Roanoke Memorial Hospital — 1906 Belleview Ave. SE, Roanoke VA, 24014

Sep 5, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 12, 2026
✓ SLA Met (23 biz days early)
Active: 58 biz days
Paused: 110 biz days
🕐 Clock stopped: Completed (May 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 18, 2026
110 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of ? biz days used
55d
▶ Clock Running
Status: Scheduled
Feb 23 → May 11, 2026
55 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 11, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: May 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 18 Ready for Release ⏸ Paused 110 —
Feb 18 → Feb 23 Ready for Scheduling ▶ Running 3 3
Feb 23 → May 11 Scheduled ▶ Running 55 58
May 11 → May 11 Tech On Site ▶ Running 0 58
Dispatch 0.4d
Holding 110.0d (excluded)
Coordinators 59.1d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
110.0 days
Coordinators
59.1 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 12, 2026 Completed: May 11, 2026 (32 days early)
📅
168.4 days Total Age
⏱️
110.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
58.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 110.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
110.0d
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
55.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 RFosbury Christina, chjones@carilionclinic.org canfirmed FSE onsite May 11 - 13. Dispatch to Allan K

02/18/2026 Rbailey - Called 540.655.5153 Spoke with Christina. She confirmed the Devices and Advised they are all at 1906 Belleview Ave. SE in the Crystal Springs Tower. Updating WOs. Planner is Offering May 11th -13th. Sending email


02/05/2026 Rbailey - Sent 1st attempt email to chjones@carilionclinic.org and tafoster@carilionclinic.orgto confirm device location

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the front casters stay locked when the foot pedal is in the free wheel position. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 108992629 - SN US425B1458
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302627
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 110.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 18, 5:25 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 164d 22h
⏳ 3.8 business days
👷
▶
3 Technician Assigned Feb 23, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-05-11T04:00:00.000+0000, 2026-05-11T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 18h
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 12:03 PM
Scheduled For: 2026-05-11T12:00:00.000+0000
🚨 56.0 business days
🔧
Status: Tech On Site by Allan Klus May 11, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 22h
⏱️
3x Labor Added May 11, 11:31 AM
Type: Labor, Travel
Status: Open
Qty: 3.5, 0.5, 170
⏱️
▶
2 Labor Added May 11, 12:20 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 13m, 0m
🏁
Status: Closed by Allan Klus May 11, 5:06 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 45m
⏳ 3.9 business days
⏱️
▶
2 Labor Added May 14, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 54m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 55.9 business days (threshold: 2.0 business days)
Exceeded by 53.9 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
May 11, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03221613 Labor Open 3.5 $0.00 May 11, 11:31 AM
WL-03221614 Labor Open 0.5 $0.00 May 11, 11:31 AM
WL-03221616 Travel Open 170 $0.00 May 11, 11:32 AM
WL-03221701 Labor Open 1.5 $275.00 May 11, 12:20 PM
WL-03226138 Labor Open 0.016666666666667 $38.00 May 14, 11:17 AM

Details