Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302629 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 DLP Conemaugh Memorial Medical — 1111 Franklin St Ste 220, Johnstown PA, 15905

Sep 5, 2025 → May 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (35 biz days early)
Active: 54 biz days
Paused: 113 biz days
🕐 Clock stopped: Completed (May 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸113d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 23, 2026
113 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Feb 23 → May 9, 2026
54 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Completed: May 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 23 Ready for Release ⏸ Paused 113 —
Feb 23 → May 9 Scheduled ▶ Running 54 54
Dispatch 0.4d
Holding 113.0d (excluded)
Coordinators 55.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
113.0 days
Coordinators
55.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 9, 2026 (52 days early)
📅
167.4 days Total Age
⏱️
113.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 113.0 days stuck in "Ready for Release"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
113.0d
Scheduled
55.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 DMalloy -Customer confirmed and agreed for FSE Fanfan to be on site on Friday, 5/8/2026 at 1030am. Emaileda confirmation.

smeyers@conemaugh.org

hbeerbow@conemaugh.org


02/09/2026 Rbailey - Sent 1st attempt email to Sherry Meyers smeyers@conemaugh.org to confirm device location

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5W Ultrasound System - IP 72154552 - SN US517C1018
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302629
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 113.0 business days
📅
▶
3 Dispatch Scheduled Feb 23, 11:11 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 169d 15h
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🚨 55.0 business days
⏱️
▶
3 3x Labor Added May 8, 10:33 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 74d 10h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.2 business days
⏱️
▶
2 Labor Added May 11, 2:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 8, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03220528 Labor Open 2 $0.00 May 8, 10:33 PM
WL-03220529 Labor Open 2 $275.00 May 8, 10:33 PM
WL-03220530 Travel Open 72 $0.00 May 8, 10:33 PM
WL-03221920 Labor Open 0.016666666666667 $38.00 May 11, 2:31 PM

Details