📍 Cardiology Partners - Prevention to Intervention Cardiovascular Care — 650 From Road, Suite 508, Paramus NJ, 07652
Sep 5, 2025 → Dec 20, 2025
✅ Completed
PCPer client agreement
Target:Jan 30, 2026
🕐 Clock stopped: Completed (Dec 20)
⏸ 3d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch0.0d
Holding2.3d (excluded)
Coordinators74.3d
Field Work1.7d
Billing3.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
2.3 days
Coordinators
74.3 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
3.5 days
Over SLA
Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Dec 20, 2025 (41 days early)
📅
75.4 daysTotal Age
⏱️
50.4d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
71.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay50.4 days stuck in "Scheduled"
⏱️
Total Delay71.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.3d
Scheduled
74.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
3.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/04/2025 RArnold - Called 201.639.6640 for Grantley to discuss moving scheduled date to 12/08 @ 12 pm. Left amessage sending email.
09/26/2025 Rbailey - Called 201.639.6640 Spoke with Vicki. She advised that Erina was on Maternity and to reach out to Manager Grantley Niles. She also stated fine for us to come onsite Dec 18 @230. Sending Updated email and Advising Planner
grantley.niles@hmhn.org
09/26/2025 Rbailey - Called 201.639.6630 Location 5th floor. Spoke with Recp. Unfortunately this was Primary care and not Cardiology
09/26/2025 Rbailey - Called 914.523.5066 NA Left VM for Erina. Advised I would try to reach the mainline
09/23/2025 Rbailey - Called 914.523.5066 to see if we could have Jeffry come at 8:30 instead of 9. Left VM and sent email
09/09/2025 Rbailey - Rcvd email from Erina Confirming Jeffry coming onsite December 18 @9. Sending email advising Planner
09/09/2025 Rbailey - Called 914.523.5066 Back to offer Proposed Date Time. NA No Name on VM. Left VM advising I was resending email with proposed Date of Dec 18 @9am for Jeffry Manuta
erina.naemit@hmhn.org
09/09/2025 YEspino Called 914-523-5066 to speak to Erina Naemit to verify the Pm info sent in.Was unable to speak to her so i left a message and will also be sending her an email.
🔧Work Performed
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
🔍Technician Findings
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Dec 4, 2025
12/04/2025 RArnold - Called 201.639.6640 for Grantley to discuss moving scheduled date to 12/08 @ 12 pm. Left amessage sending email.
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 201.639.6640 Spoke with Vicki. She advised that Erina was on Maternity and to reach out to Manager Grantley Niles. She also stated fine for us to come onsite Dec 18 @230. Sending Updated email and Advising Planner
grantley.niles@hmhn.org
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 201.639.6630 Location 5th floor. Spoke with Recp. Unfortunately this was Primary care and not Cardiology
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 914.523.5066 NA Left VM for Erina. Advised I would try to reach the mainline
📞
Call
Completed Sep 23, 2025
09/23/2025 Rbailey - Called 914.523.5066 to see if we could have Jeffry come at 8:30 instead of 9. Left VM and sent email
📋
ULS FU
Completed Sep 9, 2025
09/09/2025 Rbailey - Send Reminder 1 Week Prior
📧
Email_Scheduled
Completed Sep 9, 2025
09/09/2025 Rbailey - Rcvd email from Erina Confirming Jeffry coming onsite December 18 @9. Sending email advising Planner
To: erina.naemit@hmhn.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Sallie DeMarsillis - Paramus, NJ - WO-12742017
Body:
Hi Erina,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to assist with Preventive
📧
Live Call_Followed Up With Email
Completed Sep 9, 2025
09/09/2025 YEspino Called 914-523-5066 to speak to Erina Naemit to verify the Pm info sent in.Was unable to speak to her so i left a message and will also be sending her an email.
📅
WO-01302630 - PM - Ultrasound - Paramus - Cardiology Partners - Prevention to Intervention Cardiovascular Care
Dec 18, 2025 2:30pm – 5:00pm
Work Order: WO-01302630
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12742017
Location: Cardiology Partners - Prevention to Intervention Cardiovascular Care
Address: 650 From Road, Suite 508, Paramus, NJ 07652
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD23B0946
Contact
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302630
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:22 PM