📍 Cardiology Partners - Prevention to Intervention Cardiovascular Care — 650 From Road, Suite 508, Paramus NJ, 07652
Sep 5, 2025 → Dec 20, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (27 biz days early)
Active: 69 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 9, 2025
2 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Sep 9 → Nov 18, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 48 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 4, 2025
10 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Entered
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 58 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 18, 2025
10 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 20, 2025
1 business day (counted)
Running total: 69 of ? biz days used
Created: Sep 5, 2025Completed: Dec 20, 2025
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Sep 9
Ready for Release
⏸ Paused
2
—
Sep 9 → Nov 18
Scheduled
▶ Running
48
48
Nov 18 → Nov 18
Entered
▶ Running
0
48
Nov 18 → Nov 18
Assigned
▶ Running
0
48
Nov 18 → Dec 4
Scheduled
▶ Running
10
58
Dec 4 → Dec 4
Entered
▶ Running
0
58
Dec 4 → Dec 4
Assigned
▶ Running
0
58
Dec 4 → Dec 18
Scheduled
▶ Running
10
68
Dec 18 → Dec 20
Tech On Site
▶ Running
1
69
Dispatch0.0d
Holding2.3d (excluded)
Coordinators70.3d
Field Work1.7d
Billing2.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
2.3 days
Coordinators
70.3 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
2.5 days
Over SLA
Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Dec 20, 2025 (41 days early)
📅
71.4 daysTotal Age
⏱️
48.4d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
66.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay48.4 days stuck in "Scheduled"
⏱️
Total Delay66.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
2.3d
Scheduled
70.3d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/04/2025 RArnold - Called 201.639.6640 for Grantley to discuss moving scheduled date to 12/08 @ 12 pm. Left amessage sending email.
09/26/2025 Rbailey - Called 201.639.6640 Spoke with Vicki. She advised that Erina was on Maternity and to reach out to Manager Grantley Niles. She also stated fine for us to come onsite Dec 18 @230. Sending Updated email and Advising Planner
grantley.niles@hmhn.org
09/26/2025 Rbailey - Called 201.639.6630 Location 5th floor. Spoke with Recp. Unfortunately this was Primary care and not Cardiology
09/26/2025 Rbailey - Called 914.523.5066 NA Left VM for Erina. Advised I would try to reach the mainline
09/23/2025 Rbailey - Called 914.523.5066 to see if we could have Jeffry come at 8:30 instead of 9. Left VM and sent email
09/09/2025 Rbailey - Rcvd email from Erina Confirming Jeffry coming onsite December 18 @9. Sending email advising Planner
09/09/2025 Rbailey - Called 914.523.5066 Back to offer Proposed Date Time. NA No Name on VM. Left VM advising I was resending email with proposed Date of Dec 18 @9am for Jeffry Manuta
erina.naemit@hmhn.org
09/09/2025 YEspino Called 914-523-5066 to speak to Erina Naemit to verify the Pm info sent in.Was unable to speak to her so i left a message and will also be sending her an email.
🔧Work Performed
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
🔍Technician Findings
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 107931241 - SN USD23B0946
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Dec 4, 2025
12/04/2025 RArnold - Called 201.639.6640 for Grantley to discuss moving scheduled date to 12/08 @ 12 pm. Left amessage sending email.
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 201.639.6640 Spoke with Vicki. She advised that Erina was on Maternity and to reach out to Manager Grantley Niles. She also stated fine for us to come onsite Dec 18 @230. Sending Updated email and Advising Planner
grantley.niles@hmhn.org
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 201.639.6630 Location 5th floor. Spoke with Recp. Unfortunately this was Primary care and not Cardiology
📞
Call
Completed Sep 26, 2025
09/26/2025 Rbailey - Called 914.523.5066 NA Left VM for Erina. Advised I would try to reach the mainline
📞
Call
Completed Sep 23, 2025
09/23/2025 Rbailey - Called 914.523.5066 to see if we could have Jeffry come at 8:30 instead of 9. Left VM and sent email
📋
ULS FU
Completed Sep 9, 2025
09/09/2025 Rbailey - Send Reminder 1 Week Prior
📧
Email_Scheduled
Completed Sep 9, 2025
09/09/2025 Rbailey - Rcvd email from Erina Confirming Jeffry coming onsite December 18 @9. Sending email advising Planner
To: erina.naemit@hmhn.org
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Sallie DeMarsillis - Paramus, NJ - WO-12742017
Body:
Hi Erina,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to assist with Preventive
📧
Live Call_Followed Up With Email
Completed Sep 9, 2025
09/09/2025 YEspino Called 914-523-5066 to speak to Erina Naemit to verify the Pm info sent in.Was unable to speak to her so i left a message and will also be sending her an email.
📅
WO-01302630 - PM - Ultrasound - Paramus - Cardiology Partners - Prevention to Intervention Cardiovascular Care
Dec 18, 2025 2:30pm – 5:00pm
Work Order: WO-01302630
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12742017
Location: Cardiology Partners - Prevention to Intervention Cardiovascular Care
Address: 650 From Road, Suite 508, Paramus, NJ 07652
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD23B0946
Contact
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302630
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:22 PM