Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302631 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 US Veterans Administration Med Ctr — 6439 Garners Ferry Rd, Columbia SC, 29209

Sep 5, 2025 → Jul 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 12, 2026
✓ SLA Met (28 biz days early)
Active: 46 biz days
Paused: 158 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸158d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 27, 2026
158 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 27 → Apr 30, 2026
3 business days (counted)
Running total: 3 of ? biz days used
42d
▶ Clock Running
Status: Scheduled
Apr 30 → Jul 1, 2026
42 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 1 → Jul 2, 2026
1 business day (counted)
Running total: 46 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 27 Ready for Release ⏸ Paused 158 —
Apr 27 → Apr 30 Ready for Scheduling ▶ Running 3 3
Apr 30 → Jul 1 Scheduled ▶ Running 42 45
Jul 1 → Jul 2 Tech On Site ▶ Running 1 46
Dispatch 0.4d
Holding 158.0d (excluded)
Coordinators 46.1d
Field Work 0.1d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
158.0 days
Coordinators
46.1 days
Over SLA
Field Work
0.1 days
Billing
0.4 days
Created: Sep 5, 2025 Due: Aug 12, 2026 Completed: Jul 2, 2026 (41 days early)
📅
203.4 days Total Age
⏱️
158.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Patricia Gordon — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 30, 2026
Visit 2 Jul 1, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 158.0 days stuck in "Ready for Release"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
158.0d
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
42.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 THolmes - Schedued FSE Patty 07/01/2026 10am. Email sent to Steve Hicks Steve.Hicks@va.gov. 


04/27/2026 YEspino Recieved an email back from Steve confirming the device on question. Will be sending a confirmation email to get this scheduled out.


04/15/2026 YEspino First Attempt: Emailed Hicks, Steve B. <Steve.Hicks@va.gov> to verify the ultrasound device due for a pm.

🔧 Work Performed
6/30 - weekly meeting with Fady and Team 7/1 - Travel to Columbia. stop by Columbia Specialty Care for a probe. no answer from POC. got to Columbia VA, get to device. Performed ULS PM per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 106741928 - SN USN23B0023
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302631
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 158.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 27, 6:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 232d 21h
⏳ 3.7 business days
🗓️
▶
4 Status: Scheduled Apr 30, 12:59 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-07-01T12:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-07-01T14:00:00.000+0000
🚨 43.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jul 1, 7:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 6h
⏱️
6x Labor Added Jul 1, 7:59 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 0.5, 1.75, 122, 118
⏱️
▶
2 Labor Added Jul 1, 8:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 33m
🏁
Status: Closed by Patricia Gordon Jul 1, 8:33 PM
From: Completed
To: Closed
Duration in Previous: 21m
⏱️
Labor Added Jul 2, 2:13 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 2, 2:19 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 46m
📄
Status: Ready to Bill by Timothy Amburgey Jul 2, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 14m
💰
Status: Invoiced by Josh Longway Jul 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Ready for Scheduling
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Scheduled
Duration: 42.9 business days (threshold: 2.0 business days)
Exceeded by 40.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jul 1, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03281385 Labor Open 2.25 $0.00 Jul 1, 7:59 PM
WL-03281386 Labor Open 0.5 $0.00 Jul 1, 7:59 PM
WL-03281387 Labor Open 1.75 $275.00 Jul 1, 7:59 PM
WL-03281388 Labor Open 2.25 $0.00 Jul 1, 7:59 PM
WL-03281389 Travel Open 122 $0.00 Jul 1, 7:59 PM
WL-03281390 Travel Open 118 $0.00 Jul 1, 7:59 PM
WL-03281431 Labor Open 2.5 $0.00 Jul 1, 8:08 PM
WL-03282305 Labor Open - $38.00 Jul 2, 2:13 PM

Details