Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302632 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Chestnut Hill Hospital LLC — 8835 Germantown Ave, Philadelphia PA, 19118

Sep 5, 2025 → Apr 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 26, 2026
✓ SLA Met (12 biz days early)
Active: 48 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Apr 8, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 29, 2026
97 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Jan 29 → Apr 8, 2026
48 business days (counted)
Running total: 48 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 8, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 29 Ready for Release ⏸ Paused 97 —
Jan 29 → Apr 8 Scheduled ▶ Running 48 48
Dispatch 0.4d
Holding 97.0d (excluded)
Coordinators 49.0d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
97.0 days
Coordinators
49.0 days
Over SLA
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 26, 2026 Completed: Apr 8, 2026 (18 days early)
📅
145.4 days Total Age
⏱️
97.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
47.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 97.0 days stuck in "Ready for Release"
⏱️
Total Delay 47.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
97.0d
Scheduled
49.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 Rbailey - Called 215.248.8575 Spoke with Sherri. She said date works good. Resending email and Advising Planner. Jason Yenser April 8 @8 including 

sophia.oakley-francis@tuhs.temple.edu


01/12/2026 YEspino sent an email to Sherri Monteleone to confirm the device in question.(First Attempt)

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 84871938 - SN US420B1049
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302632
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 97.0 business days
👷
▶
3 Technician Assigned Jan 29, 9:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-08T04:00:00.000+0000, 2026-04-08T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 144d 13h
🚨 49.0 business days
⏱️
4x Labor Added Apr 8, 9:30 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 50, 8
⏱️
Labor Added Apr 8, 3:20 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Jason Yenser Apr 8, 3:36 PM
From: Scheduled
To: Completed
Duration in Previous: 69d 5h
🏁
Status: Closed by Jason Yenser Apr 8, 6:12 PM
From: Completed
To: Closed
Duration in Previous: 2h 35m
⏱️
Labor Added Apr 9, 1:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 9, 1:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 23m
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 57m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 49.0 business days (threshold: 2.0 business days)
Exceeded by 47.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 8, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03177303 Labor Open 1.75 $0.00 Apr 8, 9:30 AM
WL-03177304 Labor Open 1.75 $275.00 Apr 8, 9:30 AM
WL-03177305 Travel Open 50 $0.00 Apr 8, 9:30 AM
WL-03177306 Travel Open 8 $0.00 Apr 8, 9:30 AM
WL-03177988 Labor Open 1.25 $0.00 Apr 8, 3:20 PM
WL-03179670 Labor Open 0.016666666666667 $38.00 Apr 9, 1:19 PM

Details