Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302633 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Avenel-Iselin Medical Group — 400 Gill Ln, Iselin NJ, 08830

Sep 5, 2025 → Jul 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 28, 2026
✓ SLA Met (6 biz days early)
Active: 62 biz days
Paused: 153 biz days
🕐 Clock stopped: Completed (Jul 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸153d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 20, 2026
153 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Apr 20 → Jun 25, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Entered
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jul 6, 2026
6 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Entered
Jul 6 → Jul 6, 2026
0 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 6 → Jul 20, 2026
10 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 20, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 20 Ready for Release ⏸ Paused 153 —
Apr 20 → Apr 20 Assigned ▶ Running 0 0
Apr 20 → Jun 25 Scheduled ▶ Running 46 46
Jun 25 → Jun 25 Entered ▶ Running 0 46
Jun 25 → Jun 25 Assigned ▶ Running 0 46
Jun 25 → Jul 6 Scheduled ▶ Running 6 52
Jul 6 → Jul 6 Entered ▶ Running 0 52
Jul 6 → Jul 20 Scheduled ▶ Running 10 62
Dispatch 0.0d
Holding 153.3d (excluded)
Coordinators 63.7d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
153.3 days
Coordinators
63.7 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 28, 2026 Completed: Jul 20, 2026 (8 days early)
📅
215.0 days Total Age
⏱️
153.3d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
61.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 153.3 days stuck in "Ready for Release"
⏱️
Total Delay 61.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
153.3d
Scheduled
63.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/06/2026 MKlose-reassign to Philmon, same time 0930

06/30/2026 RArnold - Andrea confrimed reschedule. Updated to 07/17 @9:30 am

06/30/2026 RArnold - Called 17326199625 for Andrea to see about moving the PM to 07/17 @ 9:30 am. Left amessage. sent email

06/25/2026 MKlose change fse to Andre

04/20/2026 mklose POC confirm Phil July 10th @2:30pm

04/20/2026 mklose sent 1st attempt email to; Elaine Pearson <elainep@aimgdocs.com>; Maruti Shah <marutis@aimgdocs.com>

🔧 Work Performed
Ultrasound PM US717D0653
🔍 Technician Findings
Ultrasound PM US717D0653
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 72794310 - SN US717D0653
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302633
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 153.8 business days
👷
▶
3 Technician Assigned Apr 20, 12:16 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 226d 18h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-10T18:30:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 28, 8:51 AM
Scheduled For: 2026-07-17T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Megan Klose May 1, 1:04 PM
Scheduled For: 2026-07-10T18:30:00.000+0000
🚨 38.0 business days
🆕
▶
4 Status: Entered Jun 25, 1:45 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Andre Samuda
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-10T18:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jun 30, 12:51 PM
Scheduled For: 2026-07-17T13:30:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Jul 6, 5:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: Philmon Mehari
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-17T13:30:00.000+0000
⚠️ 9.9 business days
⏱️
3x Labor Added Jul 20, 12:24 AM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 30
✔️
Status: Completed by Philmon Mehari Jul 20, 12:50 AM
From: Scheduled
To: Completed
Duration in Previous: 13d 7h
🏁
Status: Closed by Philmon Mehari Jul 20, 12:55 AM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
⏱️
Labor Added Jul 22, 8:44 PM
Type: Labor
Status: Open
Qty: N/A
📄
▶
2 Status: Ready to Bill Jul 23, 10:46 AM
Status: Ready to Bill → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 42m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 47.0 business days (threshold: 2.0 business days)
Exceeded by 45.0 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 17, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03299706 Labor Open 1 $0.00 Jul 20, 12:24 AM
WL-03299707 Labor Open 2 $275.00 Jul 20, 12:24 AM
WL-03299708 Travel Open 30 $0.00 Jul 20, 12:24 AM
WL-03303749 Labor Open - $38.00 Jul 22, 8:44 PM

Details