Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302635 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Montefiore Medical Center — 3201 Grand Concourse, Bronx NY, 10468

Sep 5, 2025 → Feb 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (32 biz days early)
Active: 61 biz days
Paused: 45 biz days
🕐 Clock stopped: Tech Off Site (Feb 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸45d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Nov 11, 2025
45 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Nov 11 → Feb 10, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 11, 2026
1 business day (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Feb 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Nov 11 Ready for Release ⏸ Paused 45 —
Nov 11 → Feb 10 Scheduled ▶ Running 60 60
Feb 10 → Feb 11 Tech On Site ▶ Running 1 61
Dispatch 0.4d
Holding 45.0d (excluded)
Coordinators 60.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
45.0 days
Coordinators
60.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 11, 2026 (47 days early)
📅
105.7 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
59.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 59.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
45.0d
Scheduled
60.0d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/02/2026 RArnold - Sent Reminder Email

11/11/2025 RArnold - Norell confirmed info. first floor, Suite 1J. Dispatching to Vivian for 02/10 @ 2:30 pm.

11/10/2025 RArnold - Norell asked for below dates at 2:30. Emailed back asking to confirm SN#, and Address

2/10

2/12

2/17

2/19


11/04/2025 RArnold- Called 718-933-2244 for Norell Cruz. She is gone for the day. Left he a message. Sending email to confirm device and location.

nocruz@montefiore.org

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 101749065 - SN US123B0245
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 101749065 - SN US123B0245
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302635
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 45.0 business days
👷
▶
3 Technician Assigned Nov 11, 11:01 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 65d 15h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-10T19:30:00.000+0000
🚨 60.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 10, 1:47 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 91d 2h
🚗
▶
2 5x Travel Added Feb 10, 8:31 PM
5x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🚗
Status: Tech Off Site by Vivian Hyde Feb 10, 8:38 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 51m, 0m
⏱️
Labor Added Feb 10, 9:20 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Vivian Hyde Feb 10, 9:38 PM
From: Completed
To: Closed
Duration in Previous: 58m
⏳ 2.3 business days
⏱️
Labor Added Feb 12, 10:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 10:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 29m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 10, 2:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03100237 Travel Open 20 $0.00 Feb 10, 8:31 PM
WL-03100233 Labor Open 0.5 $0.00 Feb 10, 8:31 PM
WL-03100234 Labor Open 2 $275.00 Feb 10, 8:31 PM
WL-03100235 Labor Open 2 $0.00 Feb 10, 8:31 PM
WL-03100236 Travel Open 5 $0.00 Feb 10, 8:31 PM
WL-03100242 Labor Open 2 $0.00 Feb 10, 8:32 PM
WL-03100319 Labor Open 1 $0.00 Feb 10, 9:20 PM
WL-03102701 Labor Open 0.016666666666667 $38.00 Feb 12, 10:12 AM

Details