📍 Bridgeport Hospital — 267 Grant St, Bridgeport CT, 06610
Sep 5, 2025 → Jun 2, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 24, 2026
✓ SLA Met (15 biz days early)
Active: 6 biz days
Paused: 177 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
▶ Clock Running
Status: On Hold
May 22 → Jun 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 5, 2025Completed: Jun 2, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 22
Ready for Release
⏸ Paused
177
—
May 22 → Jun 2
On Hold
▶ Running
6
6
Jun 2 → Jun 2
Assigned
▶ Running
0
6
Dispatch0.0d
Holding184.0d (excluded)
Billing3.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
184.0 days
Billing
3.0 days
Over SLA
Created: Sep 5, 2025
Due: Jun 24, 2026
Completed: Jun 2, 2026 (22 days early)
📅
183.4 daysTotal Age
⏱️
177.3d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
2.7d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay177.3 days stuck in "Ready for Release"
⏱️
Total Delay2.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
On Hold
6.7d
Closed
1.7d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/23/2026 YEspino Called 203-384-3845 to speak to Cathy Renzoni to verify the devices in question. Was placed on hold to be send over to cathy but while i was on hold the call was dropped.
04/21/2026 YEspino Called 203-688-3977 to follow up with Nicholas over the devices in question. Once dialed all i heard was that the person i was calling was not avaliable and then the call is dropped.
04/03/2026 YEspino Sent a follow up email to Nicholas Twigg @ nicholas.twigg@ynhh.org to verify the ultrasound devices in question.
03/30/2026 YEspino Called 203-384-3000 to verify the Pm's in question. Asked to be transferred over to the Ultrasound dept, Was able to speak to Kelly and she advised she is currently in the middle of an exam. She asked for a call back number and the serial numbers in questions and she stated somebody would call be back with a follow up.
03/30/2026 YEspino Called 203-373-9015 to speak to Mary to verify the Pms in question. Was advised that she is currently not in and is also working remotely.
03/23/2026 YEspino Called 203-384-3000 to verify the Pms in question. Asked to be transferred over to the biomed dept, Was able to speak to Ray at the service desk and he advised he could not assit me or transfer me or give me the correct number to the dept i need to speak to .
03/23/2026 YEspino Called 203-373-9015 to speak to Mary Michelin to verify the PMs in question. Was advsied by the operator that she currently not in and advised to call back tomorrow.
03/03/2026 mklose emailed POC offer Joseph June 1st
🔧Work Performed
Planner labor only for attempts made
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118319946 - SN US525B0671
📞Call Description
PM - Warranty - BG Required PM
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302637
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM