Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302640 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winn Army Community Hospital — 1061 Harmon Ave, Fort Stewart GA, 31314

Sep 5, 2025 → Aug 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 31, 2026
✓ SLA Met (17 biz days early)
Active: 53 biz days
Paused: 175 biz days
🕐 Clock stopped: Completed (Aug 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸175d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 20, 2026
175 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
May 20 → Aug 6, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 6 → Aug 6, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 20 Ready for Release ⏸ Paused 175 —
May 20 → Aug 6 Scheduled ▶ Running 53 53
Aug 6 → Aug 6 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Holding 175.3d (excluded)
Coordinators 53.7d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
175.3 days
Coordinators
53.7 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 31, 2026 Completed: Aug 6, 2026 (25 days early)
📅
228.4 days Total Age
⏱️
175.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
52.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 175.3 days stuck in "Ready for Release"
⏱️
Total Delay 52.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
175.3d
Scheduled
53.7d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2026 Rharris: Moved Scheduled date to 08/06 per FSE Bruce who is going back to site tomorrow.

05/21/2026 Rharris: Received email form Jason advising to make onsite POC fo this visit to: Tami Rider (571) 802-0475 Office / (912)332-4787 Cell tami.r.rider.civ@health.mil as Jason will not be on site those days.

05/20/2026 Rharris: Called 571-801-6158 Spoke with POC Sgt Jason Skiba who confirmed Bruce Onsite 8/5 and 8/6 To perform PM on 3 devices, he will provide site POC shortly. Scheduled Bruce and sent confirmation email stating the same.

05/04/2026 Rharris: Sent email to POC Jason Skiba T SGT USARMY MEDCOM WINN (USA) jason.t.skiba.mil@health.mil offering Bruce on Starting 8/11 - 8/12 or Starting 8/13 - 8/14

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 83179760 - SN USN19B2045
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302640
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 175.8 business days
🗓️
▶
3 Status: Scheduled May 20, 2:04 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rhonda Harris
Technician: a0hVU000002ifixYAA, Bruce Ballard
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-08-05T15:00:00.000+0000
🚨 53.0 business days
📅
Dispatch Scheduled by Rhonda Harris Aug 5, 4:20 PM
Scheduled For: 2026-08-06T15:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Aug 6, 3:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 1h
⏱️
▶
3 3x Labor Added Aug 6, 3:56 PM
3x Labor Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 278, 273
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 21m
🏁
Status: Closed by Bruce Ballard Aug 6, 7:04 PM
From: Completed
To: Closed
Duration in Previous: 3h 5m
⏱️
▶
2 Labor Added Aug 7, 10:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 14m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 6h
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 53.7 business days (threshold: 2.0 business days)
Exceeded by 51.7 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Aug 6, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03324172 Labor Open 4 $0.00 Aug 6, 3:56 PM
WL-03324173 Labor Open 1.5 $275.00 Aug 6, 3:56 PM
WL-03324174 Labor Open 4 $0.00 Aug 6, 3:56 PM
WL-03324177 Travel Open 278 $0.00 Aug 6, 3:58 PM
WL-03324178 Travel Open 273 $0.00 Aug 6, 3:58 PM
WL-03325341 Labor Open - $38.00 Aug 7, 10:17 AM

Details